Marva Williams
Glendale Heights,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Casey's Corporation
06.2023 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Administrative Assistant
State Of Illinois- IWCC
08.2015 - 12.2020
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Mailroom Supervisor
State Of Illinois- IWCC
03.2005 - 08.2015
- Streamlined mailroom operations by implementing efficient sorting and distribution processes.
- Reduced processing time for incoming and outgoing mail by optimizing workflows and staff responsibilities.
- Trained new employees on mailroom procedures, ensuring accurate handling of packages and correspondence.
- Managed a team of mailroom staff, fostering a positive work environment that improved overall productivity.
- Implemented inventory control measures to maintain adequate supply levels for packaging materials and postage.
- Coordinated with shipping vendors to secure competitive rates, resulting in cost savings for the company.
- Monitored employee performance through regular evaluations, providing constructive feedback for improvement.
- Maintained a clean and organized workspace, promoting efficiency and safety among staff members.
- Assisted with budget planning for the department by analyzing expenses related to staffing, equipment, and supplies.
- Ensured timely delivery of sensitive documents by prioritizing urgent requests and delegating tasks accordingly.
Receptionist
State Of Illinois- State Board Of Elections
05.2003 - 03.2005
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Office Coordinator
State Of Illinois- Dept Of Child Support
12.1997 - 05.2003
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Increased team productivity by reorganizing office supplies and protocols.
Education
High School Diploma -
Lucy Flower Voc. High School
Chicago, IL06.1979
Skills
- Complaint Resolution
- Call Management
- Scheduling
- Receptionist
- Office Coordinator
- Customer Service Rep
- Supervisor
Accomplishments
My accomplishment is working for the State of Illinois for 24 years. I have had the chance to work my way up from an Office Clerk to an Administrative Assistance. My Office skills are great and I multi task well, I would make a great fit for this company. My computer skills are Microsoft Office and Word.
Timeline
Customer Service Representative
Casey's Corporation
06.2023 - Current
Administrative Assistant
State Of Illinois- IWCC
08.2015 - 12.2020
Mailroom Supervisor
State Of Illinois- IWCC
03.2005 - 08.2015
Receptionist
State Of Illinois- State Board Of Elections
05.2003 - 03.2005
Office Coordinator
State Of Illinois- Dept Of Child Support
12.1997 - 05.2003
High School Diploma -
Lucy Flower Voc. High School
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