Marvelisse Gonzalez
Spartanburg,US
Summary
Accomplished Service Order Specialist and Assistant Manager with a proven track record at Robert Bosch and Metro by T-Mobile. Expert in order management and ERP systems, with a knack for enhancing efficiency and customer satisfaction. Demonstrated ability to streamline processes, achieving significant improvements in order accuracy and operational productivity. Skilled in sales support and adept at resolving customer issues, ensuring a superior service experience.
Overview
7
7
years of professional experience
Work History
Service Order Specialist
Robert Bosch
07.2023 - Current
- Streamlined the order process for increased efficiency, implementing a new software system to manage orders.
- Simplified the returns process for both customers and internal staff by developing a streamlined system that minimized confusion while maintaining compliance with company policies.
- Reduced order processing time with thorough attention to detail and efficient multitasking skills.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
Picker Packer
Robert Bosch
12.2021 - 07.2023
- Printed labels, packaged boxes, and loaded into outbound containers.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
Assistant Manager
Metro by T-Mobile
03.2018 - 07.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Aristides Cales Quiros
Puerto Rico05.2012
Skills
- Sales Support
- Order Management
- ERP systems experience
- Data entry skills
Languages
Spanish
Native or Bilingual
Timeline
Service Order Specialist
Robert Bosch
07.2023 - Current
Picker Packer
Robert Bosch
12.2021 - 07.2023
Assistant Manager
Metro by T-Mobile
03.2018 - 07.2021
High School Diploma -
Aristides Cales Quiros
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