Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Marvellous Eghaghe

Fresno,TX

Summary

Dynamic professional with a proven track record in customer service and sales, notably at AAA. Excelled in enhancing client satisfaction and expanding customer bases, leveraging exceptional relationship-building and Microsoft Excel skills. Achieved significant sales growth by mastering client relations and complaint resolution, demonstrating a keen ability for critical thinking and data analysis.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

AAA
08.2022 - Current

Provide service and information to members regarding memberships and insurance.

Provides service support for existing insured's and memb... Provide professional customer service to members and insured's. Provide service and information to members regarding memberships and insurance

Sales Representative

Axiom
02.2019 - 08.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Sales Associate

IBC Bank
02.2016 - 07.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Assistant

Chemoil Energy
02.2015 - 02.2016
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate Diploma - Computer Applications Development

University of Maiduguri,
Nigeria
11.2028

Bachelor Of Science - Economics And Statistics

University of Benin, Nigeria
10.2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Complaint resolution
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Team development
  • Microsoft PowerPoint
  • Data collection

Certification

Rigone Pass certified

Amazon web cloud certified

Timeline

Customer Service Representative

AAA
08.2022 - Current

Sales Representative

Axiom
02.2019 - 08.2022

Sales Associate

IBC Bank
02.2016 - 07.2019

Sales Assistant

Chemoil Energy
02.2015 - 02.2016

Associate Diploma - Computer Applications Development

University of Maiduguri,

Bachelor Of Science - Economics And Statistics

University of Benin, Nigeria
Marvellous Eghaghe