Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marvellouz Martinez-Diaz

Little Falls,NJ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Autel USA
Farmingdale, New York
11.2018 - 08.2019
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Troubleshooting Automobile Tablets and company equipments .
  • Processing Memberships Payments
  • Helping coworkers with Spanish Customers.
  • Bilingual
  • Oversaw warranty counseling process to manage expense controls.

Customer Service Representative

Altice USA
Newark, New Jersey
02.2000 - 12.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Troubleshooting customers Equipments such as Television,Internet & Phone Service.
  • Restarted Disconnected Accounts.

Education

High School Diploma -

John F Kennedy High School
Paterson, NJ
07-1988

Uceda Institute
Paterson, NJ

Skills

  • Account updating
  • Call Management
  • Data Entry
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Product Knowledge
  • Scheduling
  • Complaint resolution
  • Dispute Resolution
  • Building rapport
  • Calm Demeanor
  • Key stakeholder relationship building
  • Staff Training
  • Bilingual

Timeline

Customer Service Representative

Autel USA
11.2018 - 08.2019

Customer Service Representative

Altice USA
02.2000 - 12.2017

High School Diploma -

John F Kennedy High School

Uceda Institute
Marvellouz Martinez-Diaz