MARVELOUS ADENUGA
DUBAI
Summary
Dynamic customer service professional with extensive experience at VOX CINEMAS, excelling in cash handling and promoting customer satisfaction. Proven ability to manage transactions accurately while maintaining composure under pressure. Travel professional skilled in itinerary planning and customer service, ready to contribute to dynamic team. Known for effective communication and ability to adapt to changing client needs, ensuring smooth travel arrangements. Valued for collaborative efforts and solutions-oriented approach in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
VOX CINEMAS
08.2024 - Current
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Customer Service Representative
MAZAYA TRAVEL & TOURISM
03.2023 - 04.2024
- Meet with clients to understand their travel needs, preferences, budget, and desired experiences.
- Book and manage reservations for transportation, lodging, tours, and activities.
- Calculate costs, collect payments, maintain accurate records of bookings and transactions.
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Maintained accurate records of client transactions and correspondence within company database systems.
Customer Service Representative
AL AMIN TRAVEL AGENCY
09.2021 - 02.2023
- Provided product knowledge to customers, assisting them in making informed travel decisions.
- Maintained service quality assurance by following company protocols and standards.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Science - Computer Science
University of Ekiti State
09-2017
Skills
- Customer satisfaction
- Patience and composure
- Customer service focus
- Strong organization
- Retail sales
- Cash handling
- Microsoft & Excel expertise
- POS system operation
- Up-selling techniques
- Adaptability and flexibility
- Multitasking and organization
- Cultural awareness
- Reservations management
- Travel industry trends
- Mail management
Languages
English
French
Timeline
Customer Service Cashier
VOX CINEMAS
08.2024 - Current
Customer Service Representative
MAZAYA TRAVEL & TOURISM
03.2023 - 04.2024
Customer Service Representative
AL AMIN TRAVEL AGENCY
09.2021 - 02.2023
Bachelor of Science - Computer Science
University of Ekiti State
RELOCATION AVAILABILITY
Open to international relocation and ready for immediate onboarding. Fully adaptable to new environments.