Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marvelous Roland

Irving

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

4
4
years of professional experience

Work History

Call Center Representative

NTTA
Irving
05.2024 - Current
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Consulted with customers to resolve service and billing issues.

Warehouse Associate

Amazon
Irving
12.2022 - Current
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.

Customer Service Representative

Hertz Car Rental
Irving
05.2023 - 02.2024
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Warehouse Worker

Hello fresh
Irving
06.2021 - 04.2023
  • Followed established guidelines for picking orders accurately.
  • Used digital database to keep records of units and stock moved.
  • Assisted in packaging and labeling of products for shipment.
  • Staged and sorted multiple types of products for loading.

Education

High School Diploma -

Hillcrest High School
Dallas, TX
05-2016

Skills

  • Customer service
  • Data entry
  • Communication skills
  • Active listening
  • Problem solving
  • Customer support
  • Technical support
  • Quality assurance

Timeline

Call Center Representative

NTTA
05.2024 - Current

Customer Service Representative

Hertz Car Rental
05.2023 - 02.2024

Warehouse Associate

Amazon
12.2022 - Current

Warehouse Worker

Hello fresh
06.2021 - 04.2023

High School Diploma -

Hillcrest High School
Marvelous Roland