Marvick Ochoa
Dallas,TX
Summary
Proven Customer Service Representative at Olivier Inc, adept in problem-solving and critical thinking, significantly enhanced customer loyalty and satisfaction. Skilled in complaint handling and computer proficiency, successfully managed high-stress situations, ensuring resolutions that benefited both customers and the company. Collaborated effectively to refine customer service practices.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Olivier Inc
3218 IH-30 E Mesquite, TX 75150 United States
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Mesquite Academy
2704 Motley Drive Mesquite 06.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Complaint Handling
- Customer satisfaction measurement
Additional Information
- Sought out by others for advice and solutions.
- Having the ability to write clearly succinctly in a variety of communication settings and styles.
- Ability to use rigorous logic and methods to solve difficult problems with effective solutions.
- Read situations quickly.
- Ability to be dedicated to meeting expectations and requirements of internal and external customers.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Olivier Inc
06.2023 - Current
High School Diploma -
Mesquite Academy