Marvie Flores
Banning,CA
Summary
Successful Key Manager bringing proven expertise in retail staff training and leadership. Manages operations effectively to consistently exceed targets. Dedicated to maximizing customer satisfaction and sales by coaching and motivating exceptional performance from associates. As a key manager I oversee ad item displays, loans, and deposits, making sure the money is spot on with sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
ASSISTANT STORE DIRECTOR
Albertsons
Yucca Valley, CA
10.2023 - Current
- Established clear expectations for job responsibilities of each team member
- Managed daily operations, including scheduling, customer service and product displays
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Reviewed operational records and reports to project sales and determine profitability
- Reviewed monthly financial results with partners to identify opportunities to improve profitability
- Utilized daily sales reports to direct and prioritize tasks
- Identified opportunities for cost savings through careful budgeting and forecasting
- Executed productivity benchmarks across departments to maximize company revenue
- Coached store associates using huddles, observation checklists, and evaluations
- Oversaw personnel to maintain adequate staffing and minimize overtime
- Maintained accurate records of inventory levels and sales performance
- Created a positive work environment by encouraging collaboration among employees
- Engaged with customers to build relationships and brand loyalty, using company tools
CENTER STORE MANAGER
Albertsons Companies
Desert Hot Springs
02.2023 - 10.2023
- Order and stock products for the store
- Manage inventory, adjusting PI's and PS when needed
- Meet store needs and merchandising by seasons and events
- Preorder for upcoming seasons including SBP
- Capable of finding ways to grow grocery sales IDs
- Subscribe new items on the aisle and in the correct schematic
- Checking in vendor loads and making sure amounts match printed bills
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service
- Motivate associates to achieve personal and store goals
- Built displays for store director walk through
- Oversaw and completed fresh department inventory
- Completed Food safety walks daily in prep of Ecolab audits
- Seeking ways to better promote store based on store and vendor top sales
- Ensuring store always remains clean and presentable
- Capable of total store inventory count
- Boosted sales through effective merchandising and consistent restocking of high-traffic items
- Builds weekly displays based on ad items and playbook
- Completes weekly SBP
- Capable of writing grocery orders
- Completes daily reports such as Out of Stock list and Negative PI including grocery, dairy, meat deli, bread, etc
SERVICE OPERATIONS MANAGER
Albertsons Companies
Desert Hot Springs, US
07.2022 - 01.2023
- Delegated tasks to employees to effectively complete projects
- Established clear communication channels between internal teams and external customers and partners
- Supervised daily office operations and addressed any workplace inconsistencies or issues
- Provided guidance and mentorship to junior members of the team regarding their roles in service operations
- Generated customer service reports and documentation for management
- Oversaw hiring and training procedures for new personnel to confirm smooth onboarding
- Communicated with customers in person and by phone to promote issue resolution and good customer service
Skills
- Communications
- Verifying data accuracy
- Customer service
- Store Merchandising
- Team management
- Strong Word skills
- Strong PowerPoint skills
- Strong Excel skills
- Promotional planning
- Team Building
- Leadership
Certification
- Assistant Store Director Training
- Retail Leadership Development
Timeline
ASSISTANT STORE DIRECTOR
Albertsons
10.2023 - Current
CENTER STORE MANAGER
Albertsons Companies
02.2023 - 10.2023
SERVICE OPERATIONS MANAGER
Albertsons Companies
07.2022 - 01.2023
- Assistant Store Director Training
- Retail Leadership Development
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