Marvik Lira
West Palm Beach
Summary
Dynamic customer service professional with a proven track record at Publix, excelling in conflict resolution and order tracking. Adept at leveraging point-of-sale systems to enhance customer experiences and drive sales. Recognized for consistently delivering exceptional service and effectively addressing customer feedback to foster loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Publix
Royal Palm
11.2023 - 03.2025
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Server
Dunkin' Donuts
Royal Palm
10.2023 - 02.2025
- Responded to ad hoc cleaning duties at end of shift.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared drinks according to standard recipes.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
BBA - Accounting And Finance
Bicentenaria University
Venezuela09-2000
Skills
- Customer service
- Order tracking
- Point-of-sale systems
- Sales promotion
- Conflict resolution
- Customer feedback
Languages
English
Elementary
Spanish
Professional
Timeline
Customer Service Representative
Publix
11.2023 - 03.2025
Server
Dunkin' Donuts
10.2023 - 02.2025
BBA - Accounting And Finance
Bicentenaria University
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