Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marvin Feagans

Rome,GA

Summary

Dynamic professional with a proven track record in customer service and small business operations at Pawsome Place. Skilled in problem-solving and operations management, I enhanced customer satisfaction through high-quality service and effective team training. Committed to fostering strong customer relationships while ensuring compliance with safety protocols and efficient workflow.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Co Owner

Pawsome Place
02.2024 - Current
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Pharmacy Technician

HCA Medical
05.2018 - 12.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Driver

PepsiCo
01.2005 - 08.2016
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

Pharmacy Technician

Georgia Northwestern Technical College
Rock Spring, GA
04.2018

Skills

  • Customer service
  • Small business operations
  • Customer relations
  • Decision-making
  • Policy and procedure implementation
  • Operations management
  • Customer relationship management (CRM)
  • Time management
  • Valid Driver's license
  • Problem-solving
  • Safe driving practices
  • Punctual and reliable
  • GPS and route planning
  • Loading and unloading
  • Safety protocols
  • Vehicle inspection
  • Commercial driving

Certification

CDL

Timeline

Co Owner

Pawsome Place
02.2024 - Current

Pharmacy Technician

HCA Medical
05.2018 - 12.2018

Driver

PepsiCo
01.2005 - 08.2016

Pharmacy Technician

Georgia Northwestern Technical College

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Marvin Feagans