Rhinoceros
Bilingual architecture graduate and customer service leader with 3+ years of experience across sales, retail, and hospitality in NYC. Recognized for delivering strong team leadership, boosting operational performance, and providing excellent client service. Known for blending an eye for design with a passion for creating meaningful customer experiences.
- Managed day-to-day operations in a fast-paced restaurant environment.
- Supervised and train a team of 6+ employees, improving service efficiency and teamwork.
- Increased customer satisfaction by 8% through team reorganization and targeted service strategies.
- Delivered personalized retail experiences to high-end clientele.
- Achieved 12% above-average sales performance through active product knowledge.
- Contributed to repeat customer growth by maintaining strong brand representation.
- Oversaw store operations, inventory management, and staff training.
- Boosted seasonal sales by 10% through upselling and customer engagement.
- Led a team of 5 while maintaining brand standards and operational excellence.
- Client Communication- Team Leadership- Strategic Sales- Retail & Restaurant Operations- Bilingual: Spanish & English- Fast Learner & Multitasker- Adaptability- OSHA Certified- Design Thinking
Rhinoceros
Sketch up
Grasshopper
AutoCAD
Adobe Illustrator
Adobe Photoshop
V-ray