Marvin Moore

Report directly to the Senior Director while leading a team of 4 Senior Operations Managers, 18 Operations Managers, and 600+ non exempt indirect reports.

• Established a culture of safety centered on engagement, training and prevention, leading to a 40% decrease in MIR, with zero severe injuries in 2023.
• Created structured standard work routines and control plans that allowed the site to scale total volume processed from 16MM in 2022 to 21MM in 2023
• Provided strategic vision and empowered cross functional partners to drive efficiencies across labor planning, forecasting and operational execution, decreasing fulfillment VCPU by .69 in 2023.
• Established the DEI steering committee to drive systematic change, advanced development and team building through advocacy and courageous leadership strategies.
• Deployed an "Outbound Chase" strategy that resulted in a 74% reduction in soft cancel DPMO YOY and a $1.7MM cost savings. Scaling network wide in 2024.

Reported directly to the Super Regional Director of Operations while leading a team 70 exempt leaders and 2k indirect reports. Single threaded leader for Amazon's 4 Walker model sites, overseeing Under the roof and On Road operations.

• Designed and implemented short and long-term operational strategy for Amazon's micro-mobility walker model. Resulting in a 58% increase in packages delivered in Manhattan YOY, and cost savings of 7 MM YOY.
• Best in class safety metrics, including recordable incident rate (RIR), conversion rate and lost time Incidents (LTI).
• Proposed and received critical infrastructure enhancements, technological upgrades resulting in improved safety, moral, quality and throughput capacity.
• NYC chapter VP for the Black Employee Network (BEN). Diversity, Equity and Inclusion (DEI) champion for the East Super region.

Reported directly to the Senior Regional Manager, leading a team of 3 direct reports and 500+ indirect reports.

• Launched DJZ4 as the single threaded leader for OTR/UTR operations. Graduated launch status in the first eligible week with a rating of magna cum laude for best in class performance.
• Regional COVID-19 POC, standardizing daily reporting and auditing mechanisms for COVID-19 inventory supplies across 25 AMZL sites.
• Regional prime week and peak capacity planning champion for NY metro region.
• Led the implementation and integration of step vans into the NY metro region fleet. Developed scalable standard work processes to train all Delivery Station Partners on DOT requirements.

Reported directly to the COO, while overseeing 4 direct reports, 500+ direct reports across the US and Europe.

• Single threaded leader for the global expansion of the StockX authentication network, launching authentication centers in Eindhoven, London, and Atlanta.
• Developed standard daily reporting KPI's to accurately capture and reflect daily variable and fixed cost per trade metrics at the site level.
• Orchestrated SOP realignment training for all operational functions network wide. Internal errors decreased and overall authentication success rate improved to 99.97 from 97.24%.
• Piloted a strategic initiative, launching a custodial model fulfillment method in the NJ authentication center, resulting in a 36% decrease in fulfillment window for customer orders.

Reported directly to the Director of Global Specialty Fulfillment, while overseeing 6 direct reports and 200 indirect reports across 6 sites throughout the Northeastern US.

• Led day to day operations for the Northeastern US, including safety, supply chain, labor, truck maintenance, real estate portfolios and overall P&L.
• Directly led Treasure Truck launch teams in 7 cities across North America.
• Identified KPI metrics, established audit cadences and requested reporting to drive operational excellence.

Reported to the Senior Operations Manager, while overseeing 7 direct reports and 500 indirect reports in a 1MM square foot distribution facility.

• 13 consecutive months ranked in the 95th percentile for the Amazon Leadership behavior index.
• Led the EWR9 expansion from a temporary site to a full Amazon Robotics Sortable facility, resulting in an increase in peak week capacity from 500k, to 3.2 MM units.
• Lead Outbound Operations Manager and AFE SME for the first Amazon robotics expansion site to launch with AFE 3.0.

Reported directly to the Operations manager while overseeing 250 direct reports in a 1.2MM square foot distribution facility.