Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARVIN MORRIS

New Smyrna Beach,FL

Summary

Proven record of facilitating support patient services and managing fast-paced front office operations. Strong organizational and communication skills while maintaining a high level of efficiency and productivity. An advance understanding of patient needs with diligent attention to detail resulting in superior patient service and high levels of patient provider satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

DSP Facility Manager

Tway Family Home
01.2023 - 06.2023
  • Managed and supervised 9 staff and 6 clients in home and community settings serving as administrator.
  • Led monthly staff meetings to discuss policies, procedures, goals, and hands on training.
  • Compiled all daily notes, skills, and behavioral data into weekly reports for review by behavioral psychologists, social workers, physicians, and licensing.
  • Maintained effective communication with staff, physicians and community organizations promoting high quality patient care.
  • Oversee day to day operations of home to comply with state regulations and agency standards.
  • Conducted routine monthly facility inspections, identifying areas needing improvement by eliminating hazards posed to staff and residents.

Direct Care Worker

Tway Family Home
06.2010 - 12.2022
  • Accompanying and providing aid to individuals with disabilities or chronic illnesses, assisting clients on community outings, activity participation, bathing, dressing, feeding, meal preparation, and administering medications.
  • Maintained client records for data tracking and documentation, while implementing behavioral support, and skill program plans to enhance quality of life.
  • Monitored clients physical and behavioral changes reporting to supervisor and physicians.
  • Encouraged clients to participate in recreational and leisure activities promoting social interactions.
  • Transported clients to medical and dental appointments providing support.

Patient Service Representative

PRN Physical And Hand Therapy
01.2020 - 12.2022
  • Used EMR systems Intergy, NextGen, Therapy Source, and Raintree entering demographics, insurance data, and scheduling patient appointments.
  • Provided exceptional customer service greeting patients in person, telephone, and email answering questions, addressing concerns, and scheduling.
  • Coordinated patient referrals and authorizations with physicians, medical groups, and work comp making sure referrals are appropriate for services.
  • Verified patient insurance eligibility and benefits.
  • Filed and maintained patient records in accordance with HIPAA regulations and Medicare guidelines.
  • Processed patient payments using cash, check, and credit cards, maintaining accurate records of transactions, balancing deposits and credit card payments at the end of each day.
  • Trained clinical staff how to answer phone using proper phone etiquette, filing, scanning documents scheduling patients, and collecting copayments.




Physical Therapy Aide

PRN Physical and Rehabilitation Network
09.2004 - 12.2019
  • Assisted patients on exercise equipment, monitoring motion, tracking walking time, distance, measuring mobility, educate, and reviewing HEPs with patients.
  • Performed electrical stimulation, ultrasounds, ice, and heat to improve patient movement and functions..
  • Ensure treatment rooms and clinic is prepared as set by procedures and protocols, including equipment needs and maintenance.
  • Maintained supply inventory ensuring all activities are in accordance with HIPAA regulations.
  • Consulted with therapist on patient progress and treatment plans
  • Consulted with Clinical Director on productivity and clinic operations, with respect to patient care management.
  • Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.


Education

Bachelors of Arts - Sports Management

MidAmerica Nazarene University
Olathe, KS

Associates Degree - General Studies

Palomar College
San Marcos, CA

Skills

  • Customer Service
  • Communication
  • Multitasking
  • Time Management
  • Electronic Medical Records
  • Medical Terminology
  • Problem Solving
  • Microsoft Word and Excel

Certification

A-B-CPR CPR/AED, February 2021

Maric College, Rehab Technician Certificate of Completion, January 2004

Timeline

DSP Facility Manager

Tway Family Home
01.2023 - 06.2023

Patient Service Representative

PRN Physical And Hand Therapy
01.2020 - 12.2022

Direct Care Worker

Tway Family Home
06.2010 - 12.2022

Physical Therapy Aide

PRN Physical and Rehabilitation Network
09.2004 - 12.2019

Bachelors of Arts - Sports Management

MidAmerica Nazarene University

Associates Degree - General Studies

Palomar College

Similar Profiles

CREATE PROFILE
MARVIN MORRIS