Marvin Reed
Snellville,GA
Summary
Motivated customer service specialist with 28 years of retail experience in a fast-paced, team-based environment.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
General Manager
McDonald's
02.2012 - 11.2024
- Carefully interviewed, selected, trained and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
- Strategically developed effective marketing plans to increase sales and profits while managing costs
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Prepared for and executed new menu implementations
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Reduced labor costs by 15 percent while maintaining excellent service and profit levels
General Manager/Area Supervisor
McDonald's
04.2003 - 07.2012
- Supervised 6 locations
- Adhered to company standards and compliance requirements for operations and cleanliness in all of my Restaurants
- Delivered
- Kept all Restaurants operating productively and working on task to meet business and customer needs
- Control all 6 Restaurants operations and Training
Education
High School Diploma -
Dunbar High School
Washington, DC01.1997
Skills
- Customer Service
- Restaurant Experience
- Profit & Loss
- Restaurant Management
- Labor Cost Analysis
- Culinary Experience
- Expense control
- Budget development
- Leadership and team building
- Market analysis
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 08/01/21, Motivating others to achieve objectives and identifying improvements or corrective actions.
Timeline
General Manager
McDonald's
02.2012 - 11.2024
General Manager/Area Supervisor
McDonald's
04.2003 - 07.2012
High School Diploma -
Dunbar High School
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