Marvin Resendiz
Los Angeles,CA
Summary
Motivated retail professional with four years in fast-paced environments. Promoted to Assistant Manager within six months, overseeing daily operations and training team members to enhance service quality and operational efficiency. Bilingual in English and Spanish, with strong communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Dollar Tree
Los Angeles, USA
10.2024 - Current
- Promoted from Cashier to Assistant Manager after 6 months based on performance and reliability
- Supervise daily store operations, opening and closing procedures, and ensure smooth workflow
- Lead and train team members on cashier duties, customer service standards, and store policies
- Handle cash reconciliation, register counts, and resolve customer issues professionally
- Maintain inventory accuracy, assist with stocking, and ensure store cleanliness and safety
- Mentored new hires during onboarding, providing insights on company programs and enhancing their integration into the team.
- Maintained composure in stressful situations and effectively diffused tense interactions to uphold a positive customer experience.
- Ensured compliance with safety regulations and company policies.
Cashier
Dollar Tree
Los Angeles, USA
10.2024 - 04.2025
- Delivered friendly, efficient checkout service to high volume of customers, enhancing overall shopping experience
- Executed accurate processing of cash, card, and EBT transactions, ensuring customer satisfaction and trust
- Processed cash transactions accurately at checkout, credit, and debit transactions with precision and care.
- Kept checkout area clean and organized, promoting customer convenience and a positive shopping environment
- Assisted customers locating products and answering questions
- Restocked merchandise on shelves to ensure availability for customers.
Sales Associate
Emory Park Inc
Vernon, California
02.2020 - 09.2024
- Supported sales goals through excellent customer communication and organization
- Engaged customers through effective communication and active listening.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints by actively listening and providing effective solutions. in a professional manner.
- Followed up with customers via email regarding pending payments and order inquiries
- Managed online orders, tracked inventory levels, and updated order status to ensure timely fulfillment.
- Oversaw inventory management and restocked items promptly.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Adapted sales strategies based on customer interactions and feedback to align offerings with customer needs.
Cashier & Stock Associate
TJ Maxx
Los Angeles, California
08.2018 - 08.2020
- Delivered strong customer service as cashier while handling returns and exchanges
- Handled cash, credit, and gift card transactions with accuracy and attention.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Facilitated customer transactions and enrolled customers in rewards program to promote loyalty and enhance shopping experience
- Assisted customers with product inquiries and provided excellent service.
- Trained new cashiers on register operations and customer service standards.
- Supported stocking, merchandising, and organization of sales floor to enhance product visibility and accessibility
- Addressed customer complaints professionally to uphold company standards and improve customer satisfaction
Education
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA07-2008
Some College (No Degree) - Engineering Physics
El Camino College
Torrance, CASkills
- Customer Service
- Customer Relations
- Financial Transactions
- POS Systems
- Online Order Fulfillment
- Inventory Control
- Merchandise Restocking
- Inventory oversight
- Team Leadership
- Team Development
- Team supervision
- Time Management
- Issue resolution
- Employee oversight
- Employee oversight
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Assistant Manager
Dollar Tree
10.2024 - Current
Cashier
Dollar Tree
10.2024 - 04.2025
Sales Associate
Emory Park Inc
02.2020 - 09.2024
Cashier & Stock Associate
TJ Maxx
08.2018 - 08.2020
High School Diploma -
Thomas Jefferson High School
Some College (No Degree) - Engineering Physics
El Camino College