Marvin Romero Zelaya
Trenton,NJ
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Service Advisor
Jeep Chrysler Dodge
02.2025 - 07.2025
- Assisted customers in identifying vehicle service needs and scheduling appointments.
- Provided detailed explanations of service options and costs to enhance customer understanding.
- Collaborated with technicians to ensure accurate assessment of vehicle issues and timely repairs.
- Maintained organized records of customer interactions and service history for future reference.
- Supported team by managing parts inventory and ensuring availability for scheduled services.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
ABA Therapist
Sunshine Advantage
09.2024 - 02.2025
- Implemented individualized behavior intervention plans to promote skill development and social interaction.
- Assisted in conducting assessments to identify specific needs and progress of clients.
- Collaborated with parents and caregivers to reinforce strategies at home for consistent support.
- Documented client progress and behaviors accurately to inform treatment adjustments.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
- Monitored and documented client progress using data collection techniques.
Dock Forklift Driver
FFE Transportation Services
04.2024 - 09.2024
- Operated forklifts to efficiently load and unload freight in compliance with safety protocols.
- Conducted routine inspections on equipment to ensure operational readiness and safety standards.
- Collaborated with team members to streamline loading processes, reducing turnaround time.
- Maintained accurate inventory records using warehouse management systems for tracking shipments.
- Managed daily dock operations, ensuring timely dispatch of shipments to meet customer deadlines.
- Assisted in inventory management, utilizing barcode scanners and computer systems for accurate recordkeeping.
- Reduced product damage by carefully maneuvering forklift to load and unload materials from trucks, racks, and shelves.
- Aided in training new employees on proper forklift operations and company policies, fostering teamwork among staff members.
- Contributed to on-time shipment scheduling with efficient dock coordination and communication with dispatchers.
Sales Manager
Safe Haven ADT
11.2023 - 04.2024
- Developed and executed strategic sales plans to drive revenue growth.
- Trained and mentored junior sales representatives on product knowledge and customer engagement techniques.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Collaborated with marketing teams to create promotional materials and enhance brand visibility.
- Managed sales and reporting to provide actionable insights for leadership decisions.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
Sales Associate
Sunrun
12.2022 - 03.2023
- Assisted customers in selecting solar energy solutions tailored to individual needs
- Educated clients on solar technology benefits and installation processes
- Managed inventory and maintained organized displays for optimal customer engagement
- Collaborated with team members to enhance sales strategies and improve service delivery
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Warehouse Worker
H&M Warehouse
05.2022 - 09.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Enhanced physical inventory counts, participating to verify stock levels.
Education
High School Diploma -
Perth Amboy Highschool
Perth Amboy, NJTimeline
Service Advisor
Jeep Chrysler Dodge
02.2025 - 07.2025
ABA Therapist
Sunshine Advantage
09.2024 - 02.2025
Dock Forklift Driver
FFE Transportation Services
04.2024 - 09.2024
Sales Manager
Safe Haven ADT
11.2023 - 04.2024
Sales Associate
Sunrun
12.2022 - 03.2023
Warehouse Worker
H&M Warehouse
05.2022 - 09.2022
High School Diploma -
Perth Amboy Highschool