Marvin Toney
Ontario
Summary
Customer service professional with extensive experience at AT&T Mobility, specializing in technical troubleshooting and billing management. Demonstrated ability to enhance customer satisfaction through effective problem-solving and product knowledge. Achieved recognition for exceeding sales targets while delivering exceptional support and fostering strong client relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Call Center Representative
AT&T Mobility
Cerritos
04.2021 - 09.2024
- Provided prompt assistance with product inquiries and billing questions from incoming customer calls.
- Utilized knowledge base to resolve customer inquiries efficiently.
- Participated in regular training sessions to stay updated on industry changes.
Technical Support Executive Callcenter
Charter Communications, Spectrum
Ontario
05.2019 - 08.2022
- Conducted regular maintenance checks on customer systems to maintain optimal performance.
- Resolved technical queries regarding product features and software installation.
- Ensured compliance with company quality standards during technical support delivery.
Sales Manager
Senturion
Rancho Cucamonga
02.2012 - 09.2019
- Delivered technical support to customers by addressing inquiries regarding product features and capabilities.
- Trained and mentored junior sales personnel, enhancing team performance and success.
- Maintained accurate transaction records between customers and company representatives for quality assurance.
Sales and Retention in Call Center
VXI Global Solutions LLC
Los Angeles
03.2008 - 06.2013
- Resolved issues through knowledgeable, friendly service to ensure high customer satisfaction.
- Prioritized tasks to efficiently achieve service goals.
- Exceeded targets by developing creative solutions for customer challenges.
- Utilized advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Upsold products based on customer interests to enhance sales opportunities.
- Delivered accurate product, pricing, and service information to customers.
- Processed credit card transactions quickly and securely to maintain operational efficiency.
Education
GED -
Job Corps
Tulsa, OK09-1994
Some College (No Degree) - Composite Fabrications
Cerritos College
Norwalk, CASkills
- Customer service and support
- Technical troubleshooting
- Product expertise
- Billing management
- Call handling
Certification
at
Timeline
Call Center Representative
AT&T Mobility
04.2021 - 09.2024
Technical Support Executive Callcenter
Charter Communications, Spectrum
05.2019 - 08.2022
Sales Manager
Senturion
02.2012 - 09.2019
Sales and Retention in Call Center
VXI Global Solutions LLC
03.2008 - 06.2013
GED -
Job Corps
Some College (No Degree) - Composite Fabrications
Cerritos College
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