Marwa Elyakouty
Brooklyn,NY
Summary
Dedicated and adaptable professional with experience in studio management, customer experience, and sales within a fast-paced fitness environment. Strong ability to prioritize member satisfaction while supporting the social and emotional well-being of both clients and staff. Proven strengths in multitasking, problem-solving, and quickly learning new systems. Passionate about creating positive, welcoming environments that drive retention, team success, and operational excellence.
Overview
6
6
years of professional experience
Work History
Sales Representative/Studio Operations Manager
Club Pilates Franchise LLC
Brooklyn, NY
11.2023 - Current
- Lead daily studio operations, ensuring a seamless, high-quality experience for all members
- Prioritize member satisfaction and retention by proactively addressing concerns and creating a welcoming, inclusive environment
- Support the social and emotional well-being of both members and staff, fostering strong relationships and a positive studio culture
- Manage scheduling, staffing, and front desk coordination in a fast-paced environment
- Demonstrate strong multitasking abilities, balancing administrative responsibilities, customer service, and sales
- Resolve member issues efficiently using critical thinking and problem-solving skills
- Train and support team members to maintain consistency in service standards and operations
- Build and maintain strong client relationships, contributing to increased membership growth and retention
- Utilize customer feedback and performance insights to improve operations and overall experience
- Quickly adapt to new systems and challenges, demonstrating a strong ability as a fast learner
New York City Sunworks Greenhouse – Brooklyn, NY
Sunworks Greenhouse
Brooklyn, NY
02.2024 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained daily operations of greenhouse systems and equipment
- Recorded and analyzed data related to hydroponic systems
- Followed safety and quality control procedures to ensure proper functionality
- Completed tasks efficiently while adapting to new technical processes
Bioforce
SYEP
Brooklyn, NY
06.2023 - 08.2023
- Assisted in laboratory operations, maintaining equipment and organizing materials
- Recorded, analyzed, and interpreted experimental data
- Followed detailed instructions to complete tasks accurately and efficiently
- Collaborated with team members to complete projects and meet deadlines
- Maintained compliance with safety and regulatory standards
Infinity Administrative Team
SYEP
Brooklyn, NY
06.2021 - 08.2021
- Provided administrative support, ensuring tasks and projects were completed efficiently
- Developed engaging activities to promote participation and teamwork
- Assisted in organizing programs aligned with team goals
Pizzeria
La Casa Mia
Brooklyn, NY
08.2020 - 06.2021
- Delivered strong customer service in a fast-paced environment
- Maintained cleanliness and organization of work areas
- Assisted customers with orders and resolved questions efficiently
- Demonstrated flexibility by working varied shifts
Education
Bachelor's Degree - Psychology
Baruch College
New York, NY06.2028
High School Diploma -
Edward R Murrow Highschool
Brooklyn, NY06.2024
Skills
- Leadership
Customer Experience
Emotional Intelligence
Problem Solving
Multitasking
Communication
Time Management
Adaptability
Sales
Team Collaboration
Attention to Detail
Active Listening
Timeline
New York City Sunworks Greenhouse – Brooklyn, NY
Sunworks Greenhouse
02.2024 - 06.2024
Sales Representative/Studio Operations Manager
Club Pilates Franchise LLC
11.2023 - Current
Bioforce
SYEP
06.2023 - 08.2023
Infinity Administrative Team
SYEP
06.2021 - 08.2021
Pizzeria
La Casa Mia
08.2020 - 06.2021
Bachelor's Degree - Psychology
Baruch College
High School Diploma -
Edward R Murrow Highschool