Dynamic customer service professional with a proven track record at TJ Max, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and data entry, I consistently deliver results by addressing inquiries efficiently and fostering positive relationships, ensuring high levels of satisfaction and repeat business.
Work History
Customer Service Representative
4 Years 6 Months
TJ Max | 01.2022 - 07.2026
Resolved customer inquiries and complaints with accurate product, pricing, and policy information.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Appointment Secretary
4 Years
Kia Motors | 01.2018 - 01.2022
Scheduled service and sales appointments, coordinating calendars for multiple departments
Confirmed customer bookings, sending reminders and updating changes promptly
Managed incoming calls and emails, directing inquiries to appropriate staff
Maintained accurate appointment records, customer details, and follow-up logs
Secretary
3 Years
Georgia Baptist Children's Homes and Family Minis | 01.2016 - 01.2019
Answered multi-line phones and directed inquiries to appropriate staff.
Scheduled appointments, meetings, and visits for family ministry operations.
Prepared correspondence, reports, and confidential office documents with accuracy.
Maintained filing systems for client, staff, and administrative records.