Professional Summary
Overview
Work History
Education
Skills
Timeline

Mary Adams

TJ Max
Marietta,GA
11
years of professional experience

Dynamic customer service professional with a proven track record at TJ Max, excelling in conflict resolution and enhancing customer loyalty. Skilled in active listening and data entry, I consistently deliver results by addressing inquiries efficiently and fostering positive relationships, ensuring high levels of satisfaction and repeat business.

Work History

Customer Service Representative

4 Years 6 Months
TJ Max | 01.2022 - 07.2026
  • Resolved customer inquiries and complaints with accurate product, pricing, and policy information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Appointment Secretary

4 Years
Kia Motors | 01.2018 - 01.2022
  • Scheduled service and sales appointments, coordinating calendars for multiple departments
  • Confirmed customer bookings, sending reminders and updating changes promptly
  • Managed incoming calls and emails, directing inquiries to appropriate staff
  • Maintained accurate appointment records, customer details, and follow-up logs

Secretary

3 Years
Georgia Baptist Children's Homes and Family Minis | 01.2016 - 01.2019
  • Answered multi-line phones and directed inquiries to appropriate staff.
  • Scheduled appointments, meetings, and visits for family ministry operations.
  • Prepared correspondence, reports, and confidential office documents with accuracy.
  • Maintained filing systems for client, staff, and administrative records.

Education

High School Diploma

Hillgrove | Marietta, GA | 07.2013

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Computer proficiency

Timeline

Customer Service Representative

TJ Max
01.2022 - 07.2026Read More

Appointment Secretary

Kia Motors
01.2018 - 01.2022Read More

Secretary

Georgia Baptist Children's Homes and Family Minis
01.2016 - 01.2019Read More

Hillgrove

High School Diploma
Read More
Mary Adams