Mary Kathryn Akin

• Ensured compliance with company policies, procedures, and safety standards to maintain store cleanliness and safety.
• Provided exceptional customer service, addressing client needs and fostering a welcoming environment.
• Trained and mentored new team members monthly

enhancing team performance and service quality.
• Writing and managing scheduling, attendance, and payroll for staff, ensuring accurate and timely processing.

• Efficiently scheduled customer appointments and adjusted individual time slots to accommodate increased demand
• Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
• Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
• Increased salon revenue by upselling products and additional treatments during appointments.
• Recorded notes for future reference about customer preferences and services delivered.
• Distributed business cards outside of salon to generate new business.
• Conflict resolution skills
• Management experience