Mitchell W Judware

• Master hairstylist including cuts and colors

• Redken and Olaplex trained and certified

• Strong client satisfaction record

• Assumed responsibility for store operations during manager's absence

• White box testing
• Checking for shorts, opens, resistance, capacitance, and other basic quantities which will show weather the assembly was correctly fabricated
• Also programmed chips for certain circuit boards

• Technical Support for cable company consumers including user knowledge and support of modems, routers & Wi-Fi-enabled equipment
• Resolved billing, product and troubleshooting problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and expediting correction or adjustment
• Provided exceptional customer experiences by empowering the customers
• Ability to navigate through multiple computer applications with speed and accuracy

• Responsible for assisting agents overseeing the development of more than 100+ representatives to meet client goals for sales
• Collaborated as an interim trainer to share best practices that provided development and performance improvement to customer service and sales representatives
• Assisted in the development of the team by holding them accountable for sales improvement and work ethic
• Assisted in leading round table meetings for feedback and growth of the team
• Maintained documents for attendance, end of day reports, metrics and emails

• Provider a customer centric driven experience to retail consumers and consistently generated additional revenue through skilled sales techniques
• Ability to attend to consumer complaints with professionalism and deescalating techniques
• Everchanging product knowledge of monthly promotional offers with expertise in cross sales