Mary Baird
Yampa,CO
Summary
Accomplished Accounting Specialist, enhancing financial accuracy through meticulous account reconciliations and efficient invoice processing. Leveraged strong attention to detail and exceptional customer service skills to improve client satisfaction and streamline accounting processes. Excelled in fast-paced environments, demonstrating a keen ability to address customer inquiries and resolve discrepancies promptly. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Accounting Specialist
Vacasa
03.2022 - 05.2024
- Documented tour operator payments using NetSuite.
- Supported month-end closing process by preparing journal entries and account reconciliations.
- Created invoices for direct bill tour operators.
- Improved financial accuracy by performing detailed account reconciliations and resolving discrepancies.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
Group and Tour Specialist
Vacasa
06.2020 - 03.2022
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Created new reservations for tour operators, groups, and travel agents.
- Developed strong client relationships through consistent communication and attentive service.
Wholesale Accounting Coordinator
Wyndham Vacation Rentals
06.2019 - 03.2020
- Entered data and generated commission reports.
- Processed incoming tour operator payments.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Supported month end accounting processes for multiple Colorado markets.
Reservation Agent
Steamboat Resorts/Wyndham Vacation Rentals
02.2004 - 06.2019
- Provided high level of customer service by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Education
Bachelor of Science - Hospitality Administration
Georgia State University
Atlanta, GA06.1995
Skills
- Invoice Processing
- Accounts Receivable
- Attention to Detail
- Bank Reconciliation
Timeline
Accounting Specialist
Vacasa
03.2022 - 05.2024
Group and Tour Specialist
Vacasa
06.2020 - 03.2022
Wholesale Accounting Coordinator
Wyndham Vacation Rentals
06.2019 - 03.2020
Reservation Agent
Steamboat Resorts/Wyndham Vacation Rentals
02.2004 - 06.2019
Bachelor of Science - Hospitality Administration
Georgia State University