Mary Bartel
Joe Roy & Sons Plumbing & Heating, Inc
Windham,NH
56
years of professional experience
Experienced office management professional with a strong background in administration, reporting, scheduling, and confidential recordkeeping. Known for keeping operations organized, accurate, and on time.
Detail-oriented administrative professional with extensive experience supporting executives, managing accounts payable and receivable, and handling local, state, and federal reporting. Skilled in customer service, documentation, and time management. Proven ability to coordinate complex workflows, maintain confidentiality, and keep daily operations running smoothly.
Adaptable office professional with deep experience in communication, scheduling, and file management across administrative, membership, and compliance roles. Recognized for strong organization, problem-solving, and support for staff, clients, and leadership. Ready to contribute reliable service and efficient office support.
Work History
Secretary
2 Years 11 Months- Managed inbound calls, relayed messages.
- Coordinated weekend and holiday on call calendars, ensuring efficient dispatch and timely job scheduling.
- Reports to the President of the company.
- Responsible for filing all local, MA & NH state reports, and federal reports associated with the business on-line and paper reports when necessary.
- File NH & MA annual reports online
- Process AR / AP.
- Maintain employees' hours and confidential attendance record.
- Process paperwork for new employees and employees who resign.
- Administrative duties.
- Created and maintained Job Aid Manual for this position.
- Register Warranties for heating and air conditioning systems as needed.
- Calculated Stock & Time reports for individual jobs.
- Calculate vehicle mileage reports for each of the 6 trucks monthly and annually.
- Use mileage reports to file annual IRP registration for each vehicle.
- Create accounts for MA & NH for each licensed plumber to maintain CEU credits for license renewal.
- Assist each plumber when necessary to renew plumbing & Heating Licensed on-line for MA & NH.
Office Administration Specialist
5 Years 8 Months- Accepted short-term positions working in Office Management, Database Management, CPA Firm during Tax Season, Membership Coordinator and Office Administration.
- Administrative Assistant with various companies in Southern New Hampshire.
- Coordinated front desk coverage, visitor reception, and phone support across multiple departments.
- Maintained accurate data entry in databases, spreadsheets, and internal tracking systems.
- Prepared reports, presentations, and meeting materials to support daily administrative operations.
- Maintained confidentiality of sensitive information through proper storage and disposal practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Administrative Assistant
3 Years 3 Months- Prepared correspondence, memos, and legal documents with consistent formatting and accuracy.
- Process Tax Returns for Individuals and Businesses in several states.
- Input Client data into QuickBooks on a monthly basis
- Reconcile Client's bank statements on a monthly basis.
- Answer telephone; take messages, retrieve VM messages.
- Copy, type, file as necessary.
- Scan Client's documentation.
- Handle special projects as assigned by CPA's.
- Process audit information.
House Committee Assistant
5 Months- Managed confidential correspondence, records, and routine administrative requests for multiple staff and programs.
- Coordinated calendars, meetings, and ensured smooth daily office operations.
- Monitored workflow priorities, anticipating and meeting deadlines and redistributing tasks to maintain service continuity.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Committee Assistants are session employees who worked closely with chairman and secretary of the committee to provide effective assistance for specific aspects of business operations.
- Use industry specific software to schedule public hearings, executive sessions, etc.
- Process bill forms and minutes for the committee and maintain bill files.
- Coordinate with the Committee Chairman and the Clerk while the Legislature is in session.
Administrative Assistant
14 Years 5 Months- Coordinated client communications, routed inquiries, and maintained professional front-office service.
- Organized files, records, and case materials for quick retrieval and compliance.
- Processed billing support, invoices, and expense documentation using office systems.
- Tracked assignments, follow-ups, and document status to keep workflows on schedule.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Membership Coordinator & Admin Services Mgr
1 Year- Coordinated membership applications, renewals, and status changes with strict record accuracy.
- Processed dues payments, invoicing, and account updates using membership management systems.
- Maintained member records, credentials, and contact information for compliant reporting.
- Responded to member inquiries regarding benefits, policies, and account requirements.
- Supported onboarding, orientation, and welcome communications for new REALTOR® members.
- Reviewed forms and documentation to verify eligibility for membership processing.
- Oversaw, coordinated, and performed activities associated with agents advertising in local newspapers, including Broker and Public Open Houses.
Membership & Education Coordinator
9 Years 3 Months- Coordinated continuing education programs, aligning course schedules with REALTOR member certification requirements.
- Managed registration workflows, confirming attendance and resolving member inquiries with accuracy.
- Scheduled instructors and classrooms, maintaining smooth delivery of education sessions and events.
- Updated course records, ensuring compliance with board policies and state licensing standards.
- Communicated training details, deadlines, and policy changes to members and internal stakeholders.
- Prepared education materials, rosters, and session documentation for organized program execution.
- Monitored program logistics, identifying scheduling conflicts and implementing timely adjustments.
- Supported member development initiatives, improving access to professional learning opportunities.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Maintained compliance with local, state, federal policies regarding education coordination through diligent record-keeping practices.
- Monitored expenditures to remain within budget and improve forecasting accuracy.
- Attended professional educational and developmental meetings to support accreditation and grant writing.
- Enhanced curriculum quality by collaborating with teachers and administrators to review, revise, and implement new instructional materials.
- Created a welcoming atmosphere for all REALTOR(R) involved in the education process through open lines of communication and transparent decision making.
- Provided ongoing support for educators through regular check-ins, feedback sessions, and professional development opportunities tailored to their unique needs.
- Supported staff recruitment initiatives for high-quality program delivery.
- Promoted a positive learning environment through effective classroom management strategies and fostering strong relationships with students.
- Coordinated special events such as guest speakers, field trips, and extracurricular activities to enrich the overall educational experience for students.
- Championed the use of technology in educational settings by researching, evaluating, and implementing new tools to enhance learning experiences for REALTOR(R) members.
- Database management
- worked and coordinated directly with the CEO, Board President, Secretary and Treasurer along with all committee Chair personal and committee members.
- Provided customer service to membership on a daily basis.
- Prepared bylaws approved by the Board of Directors, and ensured that bylaws are enforced.
- Schedule and arranged membership meetings, function and continuing education classes
- Held the Chief Executive Officer position from January 2004 to September 2006.
- Processed payroll, state and federal taxes.
- Processed A/R & A/P, reconciliations, accounting.
- Provide Officer and Treasurer with a budget and financial statement each year.
- Provided accountant financial report annually to file with the IRS.
- Attended and presented information at National Association of REALTORS(R) conventions, New Hampshire Association of REALTORS(R) meetings.
- Provided and coordinated annual dues bills to membership using industry specific software.
- Supervised and coordinated activities of employees and volunteers engaged in clerical and administrative support activities.
- Planned membership meetings and events. Maintained attendee list and payments for event.
- Stocked and Sold REALTOR(R) supplies to members.
- Ordered and maintained inventory, orders, and supplies.
- Examine procedures and recommended changes to save time, labor and costs to improve quality control and operating efficiency.
- Maintained confidential attendance and personal file of staff employee.
- Developed and maintained the Board's website.
- Conducted andd directed investigations and hearings to resolve complaints an violations of the Code of Ethics Policy among REALTOR(R) members.
Operator & Manager
25 Years- Operator in a Large Team Call Center.
- Supervisor in a Large Team Call Center
- Documented service issues and relay actions for clear shift handoff and follow-up.
- Trained newer operators on call routing, equipment use, and operating procedures.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork among peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Facilities Manager monitored operator equipment usage.
- Reported call processing problems from the Operator room to the end office for resolution
- Manager in a Large Team Call Center.
- Managed, supervised and trained a group of 32 Operators.
- Maintained confidential attendance and work performance reports.
- Planned and directed Operator Equipment trials, coordinating with other departments' heads as required.
- Wrote, designed and instructed Operator Policy, trained and managed office of Operator, Customer Service Representatives and Supervisors.
- Force Administrator estimated work force requirement for a 24/7 hour operation to provide courteous, and efficient call processing.
Education
Paralegal Certificate - Law
No Degree - Web Development
No Degree - Accounting
Skills
Office management
File management
Data management
Appointment scheduling
Organization
Keyboarding skills
Verbal and written communication
Customer service
Time management
Decision-making
Staff training and development
Documentation and reporting
Timeline
Secretary
Joe Roy & Sons Plumbing & Heating, Inc
09.2023 - 08.2026Read More
Administrative Assistant
Ivas & Associates, LLP
01.2020 - 04.2023Read More
Office Administration Specialist
Robert Half Staffing Agency
01.2019 - 09.2024Read More
House Committee Assistant
State Of New Hampshire
01.2017 - 06.2017Read More
Membership Coordinator & Admin Services Mgr
Capitol Region Board of REALTORS(R)
10.2011 - 10.2012Read More
Administrative Assistant
Ivas & Associates, LLP
01.2002 - 06.2016Read More
Membership & Education Coordinator
Granite State South Board of REALTORS(R)
07.2000 - 10.2009Read More
Operator & Manager
New England Telephone
03.1970 - 03.1995Read More
Manchester Community College
No Degree from Web Development
Read More
Northeastern University
Paralegal Certificate from Law
Read More
Southern NH University
No Degree from Accounting
Read More