Mary Bauserman
Newfoundland,PA
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
Resultscx/Highmark
Remote
09.2023 - 12.2023
- Obtain and record caller's demographic information in appropriate system
- Obtain necessary consent to complete applications
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Finalized sales and collected necessary deposits.
Behavioral Technician
The Gregory Center for applied behavior
04.2023 - 06.2023
- Implement individual behavior plans
- Document skill acquisition and behavior reduction goals
- Provided therapeutic activities to assist with patient development.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Delivered compassionate patient care, focusing on safety, comfort, and emotional support.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Charted on each patient daily.
Counselor Intern
Victim's Intervention Program
01.2022 - 05.2022
- Document case notes for all communications with clients
- Maintain confidentiality regarding client information
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Attended ongoing training seminars relevant to the counseling field, staying up-to-date on current best practices.
- Conducted client consultations and collaborated with other agency professionals to discuss courses of treatment.
- Supported clients in crisis situations, providing immediate intervention and connecting them with appropriate resources.
Service to Armed Forces Intern
American red cross
05.2021 - 08.2021
- Document case notes for all communication with clients
- Review client surveys for feedback to implement a better client experience
- Research and provide ideas to have additional resources available for clients.
- Worked effectively in fast-paced environments.
- Managed time efficiently to complete all tasks within deadlines.
- Identified issues, analyzed information, and provided solutions to problems.
Deposit Operations Team Leader
The Honesdale National Bank
06.2016 - 05.2019
- Research and correct errors within the bank
- Compile and prepare necessary documents for audits
- Prepare and file quarterly reports
- Prepare and file necessary accounts and checks to the United States Treasury yearly.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Managed leave requests and absences and arranged covers to facilitate the smooth flow of operations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Ensured accuracy in deposits by meticulously reviewing and reconciling daily transaction reports.
- Ensured timely completion of daily tasks, effectively managing workload to meet deadlines consistently.
Education
Bachelor's Degree - Social work
05.2022
Skills
- Strong Customer Service Skills
- Excellent Problem-Solving Skills
- Proven Ability to use Various Software Applications
- Policy analysis
- Licensing Requirements
- Persuasive Negotiation
- Errorless Learning Techniques
- Coordinating Care
- Crisis Management
- Treatment Plan Development
- Referral Coordination
- Group sessions
- Professionalism and Etiquette
Certification
Accident/Health Insurance
Timeline
Licensed Health Insurance Agent - Resultscx/Highmark
09.2023 - 12.2023
Behavioral Technician - The Gregory Center for applied behavior
04.2023 - 06.2023
Counselor Intern - Victim's Intervention Program
01.2022 - 05.2022
Service to Armed Forces Intern - American red cross
05.2021 - 08.2021
Deposit Operations Team Leader - The Honesdale National Bank
06.2016 - 05.2019
Liberty University - Bachelor's Degree, Social work