MARY BECKER VELARDO
Manhattan Beach,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Store Director
Capitol
Brentwood, Los Angeles CA
03.2019 - 09.2022
- Oversaw staffing and training, inventory control and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported to company C.O.O regarding store and staff issues, financial goals and sales.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed new store location from ground up by hiring and training efficient team.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Visual merchandising
- Managed team of 12
Sales Associate
Lvmh, Louis Vuitton
Beverly Hills, CA
08.2018 - 03.2019
- Offered each customer top-notch, personal service to boost sales and customer satisfaction in high paced luxury environment.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Surpassed monthly sales goals
- Used in-store system to locate inventory and place special orders for customers.
- Advised client base of new products and seasonal fashions to increase store sales.
Fine Jewelry Sales Associate
Irene Neuwirth
09.2017 - 02.2018
- Contributed to team success by exceeding team sales goals by 50%
- Cultivated relationships with new clients to increase repeat business while maintaining strong relationships with existing clientele
- Gained extensive knowledge of gem stones and fine jewelry
- Assisted Stylist and PR with loans for red carpet, film and print.
- Displayed merchandise by arranging in appealing ways to boost sales.
Sales Associate
Ralph Lauren
09.2016 - 08.2017
- Provided exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products
- Ensured the achievement of individual and Store goals, enhancing and developing the business
- Exceeded personal sales goals by 30% monthly.
Wardrobe Stylist
Self employed
04.2013 - 09.2016
- Freelance wardrobe stylist for print and film
- Shop for all clothing, accessories and schedule fittings for talent
- Monitor and control actual shoot.
Education
Associate of Arts -
Lyme Art Academy
Skills
- Goal-oriented
- Outstanding customer service
- Strong sales
- Exemplary work ethic
- Professional and organized
- Creative
- Retail Management
- Staff Leadership
- Brand Awareness
- Marketing
- Visual Merchandising
- Team Leadership
Timeline
Store Director
Capitol
03.2019 - 09.2022
Sales Associate
Lvmh, Louis Vuitton
08.2018 - 03.2019
Fine Jewelry Sales Associate
Irene Neuwirth
09.2017 - 02.2018
Sales Associate
Ralph Lauren
09.2016 - 08.2017
Wardrobe Stylist
Self employed
04.2013 - 09.2016
Associate of Arts -
Lyme Art Academy