Mary Benjamin
Minneapolis,MN
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Strong back ground in solution sales, developing and maintaining strong relationships with clients from diverse industries. (Airline, Technology and Consumer Package Goods)
Recognized for consistently exceeding performance goals
Overview
41
41
years of professional experience
Work History
Global Sales Associate
Delta Air Lines, Inc.
01.2021 - Current
- Provided informative and differentiated customer service to Delta Air Lines' high value corporate and agency accounts.
- Build and maintained strong customer relationships and negotiated effective business decisions with positive results that supports Delta Air Lines sales strategy.
- Demonstrated outstanding verbal and written communication skills while displaying a high level of professionalism and flexibility in a high stress situation.
- Owned the customer issues, made quality decisions while multi tasking and interacting with Delta Air Lines' globally diverse group of customers and colleagues.
Customer Experience Specialist
Delta Air Lines
06.2017 - 01.2021
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Employed Delta Air Lines' Listen, Care and Connect values on all calls, selling a range of travel related services.
- Ensured all passengers were informed on all calls of the DOT guidelines Delta adheres too.
Senior Crew Scheduler
Endeavor Air Lines, Inc.
01.2015 - 06.2017
- Responsible for identifying and adhering to the legality of flight crews in accordance with FAA regulations.
- Maintained the integrity of the flight be ensuring all segments have been assigned to legal crew members. Coordinated upgrades/downgrades, process swaps, trip drops, sick calls, emergency leaves and daily schedule modifications.
- Work closely with Endeavor Duty Managers, Dispatch, Maintenance, Chief Pilots, and Inflight Managers to resolve problems and coordinate the efficient daily operations of Endeavor Air Lines to ensure flights were on time.
Gate Agent
Delta Global Services, DGS
10.2012 - 01.2015
- Assisted Delta Air Lines' customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
- Provided outstanding customer service to passengers on all flights, including delayed and cancelled flights.
Account Manager
Consumer Package Goods Inductry
01.2004 - 09.2012
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated Merchandising efforts with Vendor Representatives as well as Store Management.
- Completed 100% of Execution goals for blitzing new products and exceeded sales goals in all categories bu 20%.
- Initiated and maintained strong professional relationships with key store personnel at Target, Walmart, Ulta, Cub Foods.
- Completed resets efficiently and successfully and increased store sales by 18% while securing extra shelf space.
President and Owner
Parchment, Inc.
03.1999 - 01.2004
- Cultivated strong relationships with external partners to foster collaboration and maximize resources. Awarded Outstanding Dealer Awards by key vendors for annually increasing sales by over 20% every year.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
Account Manager
Technical Services Market
09.1982 - 03.1999
- Partnered with Vice President of Consulting Services to ensure projects were kept within budget and the overall deliverables were met.
- Increased revenue by 15% and consistently met or exceeding quota requirements. My territory produced one third of the revenue for entire company, in excess of $15 million.
- Mentored new, less experiences colleagues
- Sales and Marketing liason between IBM's corporate clients and Computer dealers.
- Awarded President's Club 15 times, three IBM Branch Manager Awards and one IBM Regional Manager award.
Education
MBA - Marketing
University of St Thomas
St Paul, MN12.1991
Bachelor of Arts - Business Management
College of St Benedict
St Joseph, MN05.1982
Skills
- Customer Engagement
- Courteous and Professional
- Client Engagement
- Customer Relationship Management (CRM)
- Issue Resolution
- Sales Techniques
- Customer Service
- Relationship Building
- Sales Expertise
- Decision-Making
- Complex Problem-Solving
- Conflict resolution
Timeline
Global Sales Associate
Delta Air Lines, Inc.
01.2021 - Current
Customer Experience Specialist
Delta Air Lines
06.2017 - 01.2021
Senior Crew Scheduler
Endeavor Air Lines, Inc.
01.2015 - 06.2017
Gate Agent
Delta Global Services, DGS
10.2012 - 01.2015
Account Manager
Consumer Package Goods Inductry
01.2004 - 09.2012
President and Owner
Parchment, Inc.
03.1999 - 01.2004
Account Manager
Technical Services Market
09.1982 - 03.1999
MBA - Marketing
University of St Thomas
Bachelor of Arts - Business Management
College of St Benedict
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