Summary
Overview
Work History
Education
Skills
Work Preference
Work Availability
Timeline
Receptionist

Mary "Beth" Cole

Battle Ground,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

25
25
years of professional experience

Work History

Night Operations Assistant Store Manager

Home Depot
12.2022 - Current
  • Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
  • Enhanced store efficiency by streamlining night shift operations and implementing effective management strategies.
  • Adapted quickly to changing priorities and tasks, effectively managing multiple responsibilities simultaneously during busy periods.
  • Evaluated employee performance regularly, providing constructive feedback to foster growth and development within the team.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Customer Experience Manager

Home Depot
01.2022 - 12.2022
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

Department Supervisor

Home Depot
06.2020 - 12.2021
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 12 employees, delegated tasks and held each employee accountable for completing assignments.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Mentored team members to enhance professional development and accountability in workplace.

Watch Lead

Commander Pacific Fleet NCCC
11.2008 - 11.2019
  • Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
  • Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
  • Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
  • Led cross-functional teams in continuous improvement projects, resulting in enhanced productivity and reduced costs.
  • Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
  • Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.

Information Technology Specialist

US Army
05.1999 - 08.2008
  • Set up network profiles, security permissions and file sharing systems.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Deployed effective cybersecurity measures including firewalls, antivirus software, intrusion detection systems and periodic vulnerability assessments to protect company''s digital assets.

Education

BSBA - Computer And Information Sciences

Hawaii Pacific University
Honolulu, HI
04.2016

Skills

  • Team Building and Leadership
  • Customer Service Management
  • Cross-Functional Collaboration
  • Employee relations and conflict resolution
  • Interpersonal Communication

Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Night Operations Assistant Store Manager

Home Depot
12.2022 - Current

Customer Experience Manager

Home Depot
01.2022 - 12.2022

Department Supervisor

Home Depot
06.2020 - 12.2021

Watch Lead

Commander Pacific Fleet NCCC
11.2008 - 11.2019

Information Technology Specialist

US Army
05.1999 - 08.2008

BSBA - Computer And Information Sciences

Hawaii Pacific University

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Mary "Beth" Cole