MARY BIDDY-GILLASPY
Bargersville,IN
Summary
Experienced receptionist with a proven track record in exceptional customer service and effective front office operations management. Skilled in office management, scheduling, and financial record-keeping for smooth and efficient daily operations. Proficient in Google Suite and Excel, dedicated to enhancing operational efficiency and delivering high levels of customer satisfaction.
Overview
25
25
years of professional experience
Work History
Receptionist
Country Charm Assisted Living
Greenwood, IN
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Director of First Impressions
The Dance Company
Indianapolis
08.2021 - 07.2024
- Greeted and assisted customers, enhancing their experience and satisfaction.
- Managed front office operations, ensuring smooth daily activities.
- Scheduled classes efficiently, maximizing attendance and resource use.
- Processed payments accurately, maintaining financial records.
- Retained students through excellent customer service and engagement.
- Led a team in organizing successful recitals, coordinating costuming and sizing, ensuring seamless event execution.
- Oversaw daily operations, ensuring compliance with company policies and enhancing operational efficiency.
- Enhanced customer satisfaction by greeting and assisting clients, fostering a welcoming environment.
- Scheduled classes to optimize attendance and resource allocation, contributing to operational efficiency.
- Managed and trained front office staff, enhancing team efficiency and customer satisfaction.
Office and Student Retention
Wright's Gymnastics
Greenwood
01.2018 - 01.2020
- Taught gymnastics and Ninja classes, fostering skill development and student engagement.
- Organized and monitored cash flow, ensuring financial accuracy and stability.
- Created and updated spreadsheets tracking monthly income, student retention, and staff performance.
- Recognized for exceptional customer service, contributing to positive client experiences.
- Maintained high attendance and work ethic, supporting consistent operational success.
- Coordinated with management to improve customer service, resulting in high client satisfaction and positive feedback.
- Created detailed spreadsheets to monitor financials and student retention, aiding in strategic decision-making and operational insights.
- Conducted data analysis on student retention, providing actionable insights to enhance enrollment strategies and improve retention rates.
Customer Service Manager
A-1 Vacuum
Indianapolis
01.2000 - 01.2016
- Supervised team, improving customer satisfaction and efficiency; managed accounts and sales growth.
- Handled bookkeeping and front desk tasks, ensuring accurate records and smooth operations.
- Utilized Windows for cash flow management, enhancing financial tracking and reporting.
- Coordinated front desk activities, fostering a welcoming environment and improving client relations, resulting in higher customer retention.
Skills
- Excel
- Google Suite
- Costuming
- Customer Service
- Student Retention
- Phone Etiquette
- Student Acquisition
Timeline
Receptionist
Country Charm Assisted Living
06.2024 - Current
Director of First Impressions
The Dance Company
08.2021 - 07.2024
Office and Student Retention
Wright's Gymnastics
01.2018 - 01.2020
Customer Service Manager
A-1 Vacuum
01.2000 - 01.2016