MARY BOARD
OSCEOLA,ARKANSAS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Compassionate Home Health Aide known for high productivity and efficient task completion. Skilled in patient care administration, and providing emotional support. Excel in communication, empathy, and patience, ensuring comfort and trust in home healthcare settings.
Overview
18
18
years of professional experience
Work History
Home Health Aide
1st Choice Home Care Services Inc
Osceola , AR
09.2023 - Current
- Assisted with personal care activities, such as bathing, dressing and grooming. Prepared a light meals.
- Perform housekeeping tasks, such as laundry, washing dishes, and vacuuming. Help organize a client's schedule and plan appointment.
Outbound Call Center Agent
Ciox Health/Datavant
Alpharetta , Georgia
01.2015 - 02.2023
- Adhered to company policies and procedures for handling outbound calls.
- Made Outbound calls to physical, hospital and clinic office regarding medical records .
- Demonstrated ability to multi-task while speaking with customers on the phone.
- Code of Conduct
- Collaborated with other departments in order to resolve any outstanding customer issues.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
Home Health Aide
All Valley Home Health Care
Glendale, AZ
02.2007 - 05.2013
- Provided mobility assistance such as walking and regular exercising
- Developed individual care plans for clients based on specific needs
- Provided direct personal care and administrative services to clients
Education
Associate of Science - Occupational Science Health Information Technology
Arizona College
Glendale, AZ12-2014
Graduate Certificate - Certified Nurse Assistant
Miracosta College
Oceanside, CA02-2001
Computer Application
Miracosta College
Oceanside, CA06-1999
Associate: Occupational Sciences - Health Information Technology, Medical Coding, ICD-9CM-Health Insurance Management-Medical Terminology-Medical Records and Documentation-Health Law Concepts and Compliance and Health Insurance Claims
Arizona College
Glendale, AZSkills
- Customer Service
- Medical Billing and Coding
- Medical Terminology
- Data Entry
- ICD-10
- Medical Records and Documentation
- Health Law Concepts and Compliance
- Health Insurance Claims
- Microsoft Office Suite
- Telephone Management
- Insurance Verification
- Managing Medical Practices
- Data Communications
- Risk Monitoring
- Daily Progress Reports
- File Documents
- Patient Correspondence
- Care plan assessment
- Nutritional meal preparation
- Patient transportation
- Client documentation
- Personal hygiene assistance
- State regulations
- Light housekeeping
- Feeding assistance
- Community activities
- Safety procedures
- Housekeeping
- Transportation assistance
- Interpersonal communication
- Meal preparation
- Client safety and first aid
- Compassionate client care
- [State] Driver's license
- Dressing assistance
Accomplishments
- Dean's List Recognition
- Perfect Attendance
- Peer Mentor
- Recognition Letter
Timeline
Home Health Aide
1st Choice Home Care Services Inc
09.2023 - Current
Outbound Call Center Agent
Ciox Health/Datavant
01.2015 - 02.2023
Home Health Aide
All Valley Home Health Care
02.2007 - 05.2013
Associate of Science - Occupational Science Health Information Technology
Arizona College
Graduate Certificate - Certified Nurse Assistant
Miracosta College
Computer Application
Miracosta College
Associate: Occupational Sciences - Health Information Technology, Medical Coding, ICD-9CM-Health Insurance Management-Medical Terminology-Medical Records and Documentation-Health Law Concepts and Compliance and Health Insurance Claims
Arizona College