Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Mary Boston

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
01.2012 - 07.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

Bachelor of Science - Business Administration

Indiana University
Richmond, IN
05.2018

Skills

  • Schedule Management
  • Inventory Control
  • Customer-Oriented
  • Negotiation
  • Document Management
  • Staff Development
  • Staff Management
  • Training and Mentoring

Websites

Timeline

Shift Supervisor

Starbucks
01.2012 - 07.2017

Bachelor of Science - Business Administration

Indiana University

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Mary Boston