Open To Work
Mary Bounds
Chandler,AZ
Summary
I've been in the hospitality and customer service field for over 15 years in person and over the phones.
Hardworking serving and bartending with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
Work History
Sales Representative
Verengo solar
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Server/Head Bartender
Acqua di mare
Chandler, Az
08.2023 - 02.2026
- Increased sales significantly by upselling higher-end products to customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong communication and organizational skills through working on group projects.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Kept bar presentable and well-stocked to meet customer needs.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Helped management plan and serve bar menu exceeding customer expectations.
- Completed requisitions to maintain required stock par levels.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- TABLESIDE COOKING. SAUTÉ AND FLAMBE.
- TABLESIDE WINE SERVICE
Server Bartender
Over easy breakfast
Mesa, AZ
02.2021 - 03.2023
- Helped in the opening of this location and learned the operation and the process of this new store.
- Baretending and serving in the fast paced breakfast industry.
- Bussing, expo, hosting, take out.
- Team playing, hands in hands out.
- Efficiently and effectively continuing excellent customer service.
Server
Blacksheep wine and merchant
Chandler, AZ
08.2021 - 11.2023
- Customer care and satisfaction
- Efficiently running orders and guest satisfaction proficiently
- Taking restaurant and cocktail orders and making the cocktails
- Wine service
- Bussing and food delivery promptly
- Promoting the business during interaction with guest and having repeat customers
- Multitasking and ability to make efficient decisions in a fast paced environment and continuing consistent customer service
Server Bartender
Downtown chandler steakhouse
Chandler, AZ
12.2019 - 12.2021
- Bartending, server, busser, expo.
- Full table side service.
- Wine service.
- Endured covid during their transition to their new location and helped open their new blossoming location right when regulations lifted.
- Wine knowledge
Bartender Server
Serrano mexican restaurant
Chandler, AZ
12.2013 - 11.2019
- Server, bartender, expo, take out.
- All hands in hands out.
- Moving up from server to bartender and learning and growing in the industry
- Excellent customer service.
- Exemplary employee and customer report
- Team player
- Ability to handle stress in high volume situations.
Education
Chandler High School
Chandler, AZ07.2008
Skills
- Effective Customer Upselling
- High-Volume Dining
- Wine Pairings
- Food and Beverage Service
- High Energy and Stamina
- Staff Training
- Service-Oriented
- Warm and Friendly
- Cool Under Pressure
- Team Player
- Conflict and Complaint Resolution
- Service Oriented
- High Volume Dining
- Order Accuracy and Delivery
- Transactions and Cash Handling
- Customer Service and Rapport
- Workflow Coordination
- Relationship Building
- Verbal and Written Communication
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$45000/yr - $200000/yrTimeline
Server/Head Bartender
Acqua di mare
08.2023 - 02.2026
Server
Blacksheep wine and merchant
08.2021 - 11.2023
Server Bartender
Over easy breakfast
02.2021 - 03.2023
Server Bartender
Downtown chandler steakhouse
12.2019 - 12.2021
Bartender Server
Serrano mexican restaurant
12.2013 - 11.2019
Chandler High School
Sales Representative
Verengo solar