Mary Brown
Shasta Lake
Summary
Dynamic Assistant Manager with a proven track record at Becks Shoes, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and resolved customer complaints effectively, fostering loyalty. Adept at inventory management and staff mentoring, driving operational efficiency and creating a positive work environment.
Overview
2023
2023
years of professional experience
Work History
Assistant Manager
Becks Shoes
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Increased sales through effective merchandising strategies and targeted promotions.
Waitress Supervisor
Jeff’s Cattle Company
Redding, CA
03.2018 - 08.2022
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Managed table turnover rate effectively allowing for more guests served per shift.
Waitress Supervisor
Lumberjacks Restaurant
Redding Ridge, CT
05.2010 - 03.2018
Assistant Manager
Tri-Counties Bank
Redding, CA
05.2000 - 08.2010
Senior Relationship Banker
Usbank
Redding, CA
08.2007 - 01.2010
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
- Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
- Resolved complex customer issues, resulting in increased trust and loyalty among clients.
- Collaborated with branch team members to achieve sales targets and improve overall performance.
- Strengthened client relationships by providing personalized financial solutions and exceptional customer service.
- Developed new business by actively prospecting potential customers and maintaining strong referral networks.
- Generated revenue growth by successfully closing deals on loans, lines of credit, mortgages, and other banking products.
- Assisted clients with credit applications, guiding them through the process from initial inquiry to loan approval.
Education
None - Business Administration
Shasta College
Redding, CADiploma - Accounting Business
Maxwell High School
Maxwell, CA06.1984
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Team building
- Employee scheduling
- Sales strategies
- Customer relationship management (CRM)
- Sales growth
- Policy enforcement
- Sales reporting
- Multitasking and organization
- Adaptability and flexibility
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Product and service sales
- Compliance
- Customer service and satisfaction
- Sales monitoring
- Computer skills
- Problem resolution
- Multitasking Abilities
- Organizational skills
- Multitasking
- Active listening
- Hiring and training
- Professional and courteous
Strong Attributes
Reliable,Honest,Fast Learner,Responsible,Can do Attitude,Team Player,Dependable and eager to learn.
Timeline
Waitress Supervisor
Jeff’s Cattle Company
03.2018 - 08.2022
Waitress Supervisor
Lumberjacks Restaurant
05.2010 - 03.2018
Senior Relationship Banker
Usbank
08.2007 - 01.2010
Assistant Manager
Tri-Counties Bank
05.2000 - 08.2010
Assistant Manager
Becks Shoes
None - Business Administration
Shasta College
Diploma - Accounting Business
Maxwell High School