Mary Brown
Sturgeon Bay,Wisconsin
Summary
Meticulous Registration Clerk recognized for maintaining patient confidentiality while adhering to HIPAA standards. Strong customer service skills and a commitment to accuracy drive successful patient interactions and timely billing processes.
Overview
9
9
years of professional experience
Work History
Registration Clerk
Door County Medical Center
Sturgeon Bay WI
08.2021 - Current
- Processed patient registrations and updated information in electronic health record systems.
- Verified insurance eligibility and collected necessary documentation for accurate billing.
- Assisted patients with inquiries, providing clear information regarding services and procedures.
- Coordinated with medical staff to ensure timely appointment scheduling and patient flow management.
- Trained new clerks on registration processes and system navigation for improved efficiency.
- Maintained confidentiality of patient records while adhering to HIPAA regulations and standards.
Front Desk Receptionist
Bridgeport Resort
Sturgeon Bay, WI
04.2017 - 08.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated room bookings and reservations using hotel management software.
- Maintained accurate records of guest information and billing details for efficient processing.
Education
Associate of Science - Financial Management
NWTC
Green Bay WI05-2004
Skills
- Problem-solving
- Patient registration
- Payment processing
- Registration data intake
Timeline
Registration Clerk
Door County Medical Center
08.2021 - Current
Front Desk Receptionist
Bridgeport Resort
04.2017 - 08.2021
Associate of Science - Financial Management
NWTC