Mary Caceres
Summary
Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
Cafe Piquet Cuban Cuisine
02.2019 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Shift Leader
Pollo Loco
03.2018 - 01.2019
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Hostess
Cafe Piquet Cuban Cuisine
09.2016 - 04.2017
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Wisdom High School
6529 Beverly Hill Ln Houston, Texas 7705705.2017
Skills
- Table Bussing
- Order Management
- Team Player
- Relationship Building
- Hospitality Best Practices
- Customer Service
- Beverage Preparation
- Table assignment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Cafe Piquet Cuban Cuisine
02.2019 - 07.2023
Shift Leader
Pollo Loco
03.2018 - 01.2019
Hostess
Cafe Piquet Cuban Cuisine
09.2016 - 04.2017
Wisdom High School
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