Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Mary Calderón

Chicago,IL

Summary

Over twenty years of Administrative Support Professional in the business, educational and social service setting utilizing problem-solving, follow-up, process improvement, advising, team working, organization and customer service representative skills

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Community Service Employment Program (SCSEP) Trainee

Easterseals Inc.
07.2022 - Current
  • Schedule and conduct intake, orientation, verification, recertification, Individual Employment Plan and Personal Needs Assessment
  • Maintain up to date files and case notes for a case load of 40 participants
  • Assist participants in registering for on-line training sites, job readiness program to enhance their skills
  • Administer TABE test for new and current part
  • Streamlined office processes by implementing efficient organizational strategies and time management techniques.
  • Streamlined documentation processes, increasing efficiency in caseload management.

Cashier

Kohl's Department Stores, Inc.
10.2021 - 01.2022
  • Operated cash register for cash, check and credit card transactions with excellent customer service. Processed credit applications.

Program Co-Facilitator/Intake/Assessments

Center for Advancing Domestic Peace
05.2013 - 10.2018
  • Provided basic education on domestic violence tactics and egalitarian skills
  • Conducted intake/assessments, orientation and co-facilitated groups of 25 to 40 participants per week
  • Tracked, prepared case notes and updated participant progress report on a weekly and monthly basis
  • Attended staff meetings on a monthly basis to discuss group issues and to improve process
  • Trained and monitored Interns in group, documentation and database entry procedures
  • Improved participant engagement by encouraging open communication and active listening during discussions

Provider Relations Specialist

Metropolitan Family Services – Employee Assistance Network (EAN)
05.2010 - 10.2016
  • Maintained up-to-date provider’s database
  • Verified licensure and liability insurance
  • Assisted, searched and provided referrals.
  • Streamlined provider onboarding process, reducing time to complete required documentation.

SCSEP Trainee

National Able Network
10.2009 - 05.2010


  • Facilitated client access to community resources, promoting self-sufficiency and independence.
  • Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.

CREW LEADER

United States Department of Commerce U.S. Census Bureau – Quality Control Assignment
04.2009 - 07.2009
  • Conducted group training sessions with assistant to enumerators using verbatim training guides which included usage of a handheld computer
  • Conducted field observation and provided on-the spot assistance. Distributed work assignments to twenty-two enumerators
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress

TUTOR-AIDE

CS&C, Inc.
08.2006 - 05.2007
  • Assisted tutor with classroom management, tutored and monitored students.

GUIDANCE COUNSELOR

West Town Academy Alternative High School
08.2001 - 07.2006
  • Evaluated, maintained student academic records and assisted in class scheduling
  • Advised students on a regular basis to ensure graduation requirements were being met
  • Provided information and assisted students with college, scholarship and financial aid applications
  • Coordinated monthly in-house presentations on life skills, health issues, college admission and careers
  • Coordinated tour to colleges, career fairs, in house ACT prep class, initiated annual in-house college fair
  • Attended bi-monthly staff meetings to review, problem solve and contributed to process improvement.

Education

Bachelor of Arts Degree - Applied Sociology

University of Illinois at Chicago
Chicago, IL

Associate of Applied Science - Data Processing

Harold Washington Community College
Chicago, IL

Skills

  • Microsoft Word, Outlook Excel
  • Salesforce and other database systems (Banner, Penelope)
  • Email and Internet
  • Administrative and Clerical Support
  • Team Collaboration

Certification

  • Domestic Violence 40-Hour Training, 11/01/12
  • Partner Abuse Intervention Group Co-Facilitator Training, 01/01/13
  • GCFLearnFree.org online tutorial (Outlook, Excel), 07/01/22

Community Service

  • Illinois Coalition Immigrant & Refugee Rights (ICIRR) voter registration and Chicago Immigrants Transit Assistance (CITA) Spring to Winter
  • Center for Advancing Domestic Peace (CADP), March-May
  • Board Member, Rauner Family YMCA
  • Local School Council Chairperson and Vice-Chairperson, Benito Juarez High School

Timeline

Senior Community Service Employment Program (SCSEP) Trainee

Easterseals Inc.
07.2022 - Current

Cashier

Kohl's Department Stores, Inc.
10.2021 - 01.2022

Program Co-Facilitator/Intake/Assessments

Center for Advancing Domestic Peace
05.2013 - 10.2018

Provider Relations Specialist

Metropolitan Family Services – Employee Assistance Network (EAN)
05.2010 - 10.2016

SCSEP Trainee

National Able Network
10.2009 - 05.2010

CREW LEADER

United States Department of Commerce U.S. Census Bureau – Quality Control Assignment
04.2009 - 07.2009

TUTOR-AIDE

CS&C, Inc.
08.2006 - 05.2007

GUIDANCE COUNSELOR

West Town Academy Alternative High School
08.2001 - 07.2006

Bachelor of Arts Degree - Applied Sociology

University of Illinois at Chicago

Associate of Applied Science - Data Processing

Harold Washington Community College

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