Mary Caldwell

Self-motivated professional with expertise in Alzheimer’s and dementia care, offering personalized consultations and care planning. Manages projects such as grant proposals, business development, and member retention. Collaborates with teams and partners to drive outreach, community engagement, and program implementation. Develops marketing tools and fosters relationships with agencies across Metro Atlanta. Utilizes critical thinking and strong communication to solve problems and deliver evidence-based interventions.

Directed strategy to improve operations, efficiency, and team engagement, fostering a collaborative culture. Led development of educational content for social media, websites, and print, and represented the organization in public speaking and media. Collaborated with clinicians and researchers to create seminars on Alzheimer's education and treatment. Oversaw a person-centered dementia day program with cognitive, nutritional, physical, and social interventions. Cultivated partnerships to expand clinical support and public awareness. Ensured compliance with state regulations and provided training on laws and standards. Identified risks and implemented mitigation strategies.

Managed statewide Helpline services, consistently meeting KPIs by responding to over 4,000 constituent requests annually through care consultations, crisis calls, and referrals. Led development and delivery of in-person and web-based Early Stage education programs, support groups, and engagement activities. Collaborated with academic institutions and clinicians to create educational content and training. Recruited, trained, and supervised volunteers and interns from Georgia State and the University of Georgia, while developing partnerships and MOUs with university departments. Collected and analyzed program data, contributed to strategic planning, and represented the organization at community meetings and conferences. Supported outreach to over 10,000 constituents annually and co-managed physician referrals, including coordination with Georgia Memory Net as a key community provider.

Supported program development and case management for Elderly and Disabled Waiver Programs (CCSP/SOURCE), managing a caseload of 70 clients through care coordination, referrals, and health education. Developed and implemented health program plans, maintained client records and care reviews, and built strong relationships with local healthcare stakeholders. Represented the agency to community organizations, public institutions, and government agencies, contributing to broader efforts to improve community health outcomes.

Oversaw all operations of an Adult Day Health program, including Meals on Wheels, activities, nutrition, and transportation services. Coordinated care among clients, family caregivers, clinical staff, and volunteers, serving as a key member of the interdisciplinary care team. Managed care plans, conducted risk assessments, and ensured medical chart compliance in collaboration with RNs and LPNs. Supervised staff and volunteers, and provided monthly reports on attendance, billing, and medical monitoring to the executive director.

Provided counseling, assessments, and referrals for older adults and individuals with disabilities across a 15-county region. Educated clients and caregivers on available services, determined program eligibility using the DON-R assessment, and facilitated access to community and waiver-based supports. Maintained accurate documentation in the Department of Aging Services database.

Served as a clinical social work intern under LCSW supervision, gaining experience with diverse populations and applying clinical theories in practice. Conducted biopsychosocial assessments, home visits with terminal patients and caregivers, and participated in daily clinical team meetings. Provided grief counseling, facilitated support groups, and developed care plans. Documented case notes in electronic health records and coordinated referrals to community resources.

Collaborated with clients, caregivers, staff, volunteers, and an RN Supervisor as part of the client care team. Conducted risk assessments, maintained confidentiality, and upheld professional standards. Supervised and trained volunteers and staff in nutrition, transportation, and activities, ensuring compliance with Georgia DHR standards. Developed health education curricula and intergenerational programs for clients and the community. Managed a monthly budget and implemented resource tracking systems to improve efficiency.