Mary Cantu
Houston,TX
Summary
Dynamic Office Manager with a proven track record at Accurate Precision Plating, excelling in workflow optimization and team leadership. Expert in customer service and conflict management, I enhanced client satisfaction through effective communication and streamlined processes, achieving significant improvements in operational efficiency and team productivity.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Accurate Precision Plating
08.2018 - Current
- Coordinated office operations to enhance workflow efficiency.
- Managed scheduling and appointment logistics for team members.
- Developed and maintained filing systems for improved document retrieval.
- Assisted in budgeting and expense tracking to ensure financial compliance.
- Facilitated communication between departments to streamline project execution.
- Oversaw maintenance of office equipment to minimize downtime.
- Trained new staff on office protocols and software usage.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for Number employees.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Customer Service Manager
ASSA ABLOY Door Group
Houston, TX
12.2005 - 2018
- Managed daily customer inquiries, ensuring timely and effective resolutions.
- Developed training programs for new staff, enhancing service quality and efficiency.
- Streamlined communication processes between departments, improving response times.
- Analyzed customer feedback to identify trends and implement service improvements.
Account Executive - Payables and Receivables
BETCO Scaffolds
Houston, TX
2001 - 2005
- Developed and maintained strong client relationships to enhance account satisfaction.
- Managed payables and receivables processes, ensuring timely and accurate transactions.
- Analyzed financial data to identify trends, improving forecasting accuracy.
- Led initiatives to streamline invoicing processes, reducing processing time significantly.
Education
High School Diploma - General Studies
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Customer relations
Clear oral/written communication
Billing
Payroll processing
Account reconciliation
Credit and collections
Relationship building
Staff management
Employee supervision
Human resources
Conflict management
Staff hiring
Employee training
Training and coaching
Documentation and control
Policy implementation
Workflow optimization
Workflow planning
Policy and procedure modification
Performance improvement
Team leadership
Languages
Spanish
Native or Bilingual
Timeline
Office Manager - Accurate Precision Plating
08.2018 - Current
Customer Service Manager - ASSA ABLOY Door Group
12.2005 - 2018
Account Executive - Payables and Receivables - BETCO Scaffolds
2001 - 2005
High School For Law Enforcement And Criminial Justice - High School Diploma, General Studies