Mary-Catherine Whalen
Holyoke,US
Summary
Intuitive at writing reports, updating records, and juggling multiple tasks in a fast-paced environment. First Aid and CPR certified. Dedicated to learning, growing, and succeeding in Law Enforcement. In emergency response and evaluation procedures, makes use of excellent listening and service skills. Ability to maintain a constant state of high alert and provide excellent coverage of densely populated events. Has demonstrated ability to learn new procedures and policies while adhering to strict guidelines by employing defensive tactics. Theft prevention training. Electronic surveillance. Emergency Response. Emergency management. Communication skills. Conflict resolution techniques. Dispatch. Risk analysis training. Safety and security.
Overview
5
5
years of professional experience
Work History
Merchandising Service Associate
Lowe's
07.2022 - Current
- Unloaded, loaded and stocked merchandise.
- Suggested additional services to customers in order to meet upsell goals.
- Maintained up-to-date knowledge of product and service changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Security Officer
MGM Springfield
02.2022 - 06.2022
- Performed cash drops while maintaining complete security and control over the drop box
- If and when necessary, perform CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
- Worked with local law enforcement officers to plan safe apprehensions and coordinate investigations
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Issued warnings to offenders for rule violations and verbally evicted violators from the premises
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Respond to emergency calls and assist in the medical and restraint of people
- Patrol the casino floor, ensuring the safety of all visitors and employees
- Took part in staff meetings, special events, and professional development
- Notified maintenance about any irregularities, such as fire and safety hazards
- Used effective time management when it came to personnel and security asset coordination and accountability
- Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors
- Moved around the facility and among customers to keep an eye on any potential security threats, such as unattended belongings, unwanted persons.
Security Guard
Allied Universal
07.2021 - 02.2022
- Made the necessary outgoing calls to confirm the alarms, dispatch the appropriate authorities, and notify the appropriate parties
- Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot
- Kept track of employee activities and ensured that they complied with security regulations
- Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Used effective communication and interpersonal skills when interacting with all levels of personnel and the general public
- Followed established procedures and policies, as well as posted instructions, which included enforcing company rules, policies, and regulations
- Notified maintenance about any irregularities, such as fire and safety hazards
- Greeted guests professionally and courteously in order to create a welcoming environment while keeping safety in mind
- Was in charge of the premises, which included the daily entry and exit of all employees and visitors
- Prepared regular written logs and incident reports for distribution to management at the end of each shift
- Maintained my flexibility and adapted to new situations in rapidly changing environments.
Delivery Driver
Amazon Fulfillment Center
04.2021 - 07.2021
- Pre-trip and post-trip safety inspections were completed, with any defects or malfunctions being recorded and reported
- Any issues with the delivery truck were reported to the next shift driver and shift lead
- Choose the best routes in accordance with delivery instructions to meet tight deadlines
- Carefully loaded items into the delivery vehicle to prevent damage during transport
- Followed all company policies and procedures during my shift
- Drove a company truck for pick-ups and deliveries in the local and intra-state areas.
Security Officer
Mercy Medical Center
12.2020 - 04.2021
- Worked with local law enforcement officers to plan safe apprehensions and coordinate investigations
- Alerted law enforcement to suspicious activities and people
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Respond to emergency calls and assist in the medical and restraint of people
- Checked the identification of everyone who entered and exited the facility to eliminate unauthorized visitors.
Package Sorter
Amazon Fulfillment Center
07.2020 - 07.2020
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Double-checked the quantity and description of the materials received by comparing them to the packing list
- Used handheld scanners and physical logs to keep track of item movements.
Security Officer
Allied Universal
06.2019 - 03.2020
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds
- Kept track of employee activities and ensured that they complied with security regulations
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Approved entrance and granted or denied building access
- Patrol the mall grounds, ensuring the safety of all visitors and employees
- Was responsible for monitoring central alarm systems for fire, intrusion, and duress alarms, as well as responding to emergencies on a weekly basis
- Notified maintenance about any irregularities, such as fire and safety hazards
- Monitored and authorized the entry and exit of all employees and visitors every day.
Security Officer
Six Flags New England
06.2018 - 07.2018
- Kept track of employee activities and ensured that they complied with security regulations
- Protected personal and company property from robbery, vandalism, and unauthorized entry
- Patrol the amusement park grounds, ensuring the safety of all visitors and employees
- Screened All visitors that entered the park
Education
Some college (No degree) - Criminal Justice
Holyoke Community College
Holyoke, MASome college (No degree) - Biotechnology
Holyoke Community College
Holyoke, MAHigh School Diploma -
Smith Academy
Hatfield, MA06.2018
Skills
- Stationary Surveillance
- CCTV Monitoring
- Visitor Tracking
- Emergency Management
- Emergency Response
- Threat Management
- Access Control
- Crime Prevention
- Complex Problem-Solving
- Dispatch
- Night and Safe Deposit Procedures
Timeline
Merchandising Service Associate
Lowe's
07.2022 - Current
Security Officer
MGM Springfield
02.2022 - 06.2022
Security Guard
Allied Universal
07.2021 - 02.2022
Delivery Driver
Amazon Fulfillment Center
04.2021 - 07.2021
Security Officer
Mercy Medical Center
12.2020 - 04.2021
Package Sorter
Amazon Fulfillment Center
07.2020 - 07.2020
Security Officer
Allied Universal
06.2019 - 03.2020
Security Officer
Six Flags New England
06.2018 - 07.2018
Some college (No degree) - Criminal Justice
Holyoke Community College
Some college (No degree) - Biotechnology
Holyoke Community College
High School Diploma -
Smith Academy
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