Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer

Mary Ceccoli

Kissimmee,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Highly communicative professional with more than Number years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance. Seeking a part-time, work at home position, utilizing my Guest Service Experience.

Overview

7
7
years of professional experience

Work History

Guest Service Representative

Walt Disney World Resort
05.2017 - 02.2024
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.

Education

Bachelor Of Administrative Studies -

Clarion University of Pennsylvania
Clarion, PA
05.1980

High School Degree - Business Administration

Smethport Area High School
Smethport, PA
06.1975

Skills

  • Customer Service
  • Computer Skills
  • Guest accommodations
  • Detail Oriented
  • Guest Relations
  • Complaint Handling
  • Knowledge of local area
  • Payment Processing
  • Financial Transactions
  • Issue Resolution

Timeline

Guest Service Representative

Walt Disney World Resort
05.2017 - 02.2024

Bachelor Of Administrative Studies -

Clarion University of Pennsylvania

High School Degree - Business Administration

Smethport Area High School
Mary Ceccoli