Mary Chico
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
17
17
years of professional experience
Work History
Receptionist
City of Hope
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Verify Insurance eligibility
- Handled cash transactions and maintained sales and payments records accurately.
Medical Receptionist
Carbon Health
11.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Collect copayments and balance cash at EOD
Customer Service Representative
Eastside Health Center
05.2017 - 09.2021
- check in and out patients, scheduled follow up appointments.
- Delivered prompt service to prioritize customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Balance and Audit Clerk
Loomis Armored
05.2008 - 10.2016
- Received daily reports and supporting documentation for routine audits and promptly reported any discrepancies for further review.
- Accounted for daily payments by fully reconciling cash, credit and debit transactions.
- Identified opportunities for cost savings during audits, recommending changes to improve business operations.
- Reconciled accounts, spreadsheets and documents on daily basis.
- Responsible for the process of inbound Federal Reserve Shipments. Prepare outbound cash shipments scheduled for Bank deliveries and ATM replenishments.
- Researched cash variances, investigated root causes and corrected problems with detail-oriented approach.
Education
Certificate - Accounting
The Accounting Annex
Arcadia, CAHigh School Diploma -
Chaparral High School
San Dimas, CADiploma - Interpreter
Southern California School of Interpretation
Santa Fe Springs, CASkills
- Organization skills
- Time management
- Cash handling
- Data entry
- Appointment scheduling
Accomplishments
- Recognized by Customers in our Google reviews for expedient and effective service.
Languages
Spanish
Full Professional
Timeline
Receptionist
City of Hope
05.2024 - Current
Medical Receptionist
Carbon Health
11.2021 - Current
Customer Service Representative
Eastside Health Center
05.2017 - 09.2021
Balance and Audit Clerk
Loomis Armored
05.2008 - 10.2016
Certificate - Accounting
The Accounting Annex
High School Diploma -
Chaparral High School
Diploma - Interpreter
Southern California School of Interpretation
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