Mary Christensen
Redwood Falls,MN
Summary
Experienced Assistant with proven expertise at CentraCare. Exceptional customer service and enhanced patient satisfaction through efficient care and effective communication, while maintaining accurate medical records. Skilled in lens fitting and frame selection, contributing to increased sales and repeat business through personalized patient interactions.
Overview
35
35
years of professional experience
Work History
Optometric Assistant
CentraCare
12.1990 - Current
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
- Educated patients on proper contact lens care, reducing the incidence of infections and complications.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Maintained strict adherence to confidentiality protocols while handling sensitive patient data.
- Aided in the selection of eyeglass frames that best suited each patient''s face shape, style preferences, and prescription requirements.
- Increased repeat business through exceptional customer service and follow-up communications with patients about their eye care needs.
- Contributed to increased sales by effectively promoting optical products and services based on individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Optemetric Assistant -
Southwestern Vocational Technical Institute
Granite Falls, MN05-1986
Hibbing High School
Hibbing, MN06-1982
Skills
- Optometric equipment operation
- Lens fitting expertise
- Experienced in contact lens dispensing
- Extremely knowledgeable in frame selection and fitting
- Excellent customer service skills
- Medical record management
Timeline
Optometric Assistant
CentraCare
12.1990 - Current
Optemetric Assistant -
Southwestern Vocational Technical Institute
Hibbing High School
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