Mary Cittadino
Aiken
Summary
Adaptable and organized professional with extensive experience in customer service and patient care. Proven ability to enhance service quality and streamline operations in fast-paced environments through effective teamwork and problem-solving skills.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Hostess/Cashier
What's Cookin' Downtown
Aiken
07.2025 - Current
- Greeted guests warmly and managed seating arrangements efficiently.
- Assisted with menu explanations and answered customer inquiries promptly.
- Coordinated with servers to ensure smooth dining experiences for all guests.
- Monitored dining area for cleanliness and maintained a welcoming atmosphere.
- Resolved guest concerns or complaints with courtesy and professionalism.
- Organized reservations and managed waitlists effectively during peak hours.
- Collaborated with team members to enhance service quality and efficiency.
- Maintained knowledge of daily specials and promotions for effective communication.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Completed closing duties by emptying trash, polishing silverware, cleaning, and sweeping/mopping. (etc)
- Ensured compliance with health and safety regulations at all times.
- Monitored inventory levels regularly to ensure adequate supplies were available. and ensured adequate supply levels at all times.
Administrative Assistant
Fresenius Medical Care Holdings Inc.
Neptune City
12.2023 - 08.2024
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Supported front desk operations by greeting visitors and providing assistance as needed.
- Scheduled appointments and coordinated meetings for healthcare professionals and patients.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory and initiated orders to ensure availability.
- Processed patient information accurately within electronic health record systems.
- Organized patient records while ensuring confidentiality compliance with regulations to support data integrity.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing patient contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Coordinated travel itineraries for patients and healthcare staff to ensure timely arrival. and distributed travel details to patient and care team.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Conducted research on various topics as requested by management.
- Collected and analyzed customer feedback to identify areas for improvement. to deliver information to management for corrective action.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
Patient Care Technician
Jersey Shore University Medical Center
Neptune City
05.2018 - 12.2023
- Assisted nursing staff with daily patient care and hygiene routines.
- Monitored vital signs and reported changes to healthcare team.
- Documented patient information accurately in electronic health records.
- Maintained cleanliness and organization of patient areas and equipment.
- Communicated effectively with patients regarding care instructions.
- Collaborated with multidisciplinary teams to enhance patient experiences.
- Educated patients on health practices and post-discharge instructions.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Assisted with patient admissions, discharges and transfers.
- Conducted safety rounds regularly to ensure a safe environment for patients.
- Observed changes in patients' conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Performed a variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Provided emotional support for patients and families during difficult times.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Maintained adequate supply levels to support healthcare team operations.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Notified senior staff of patient emergencies to optimize outcomes.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Supported patients with daily living activities, including bathing, dressing, and grooming.
- Turned and repositioned bedridden patients to prevent bedsores.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Direct Support Professional
Direct Hire
Neptune City
04.2009 - 05.2018
- Implemented individualized care plans to meet client needs effectively.
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided personal care and support to individuals with disabilities.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Facilitated activities that encouraged social interaction and personal development, contributing to clients' emotional well-being.
- Engaged family members in discussions to enhance care quality and client support. to maintain high standards of care.
- Monitored individuals' behaviors, documented observations, and communicated changes or concerns to family to ensure timely interventions.
- Tracked and reported clients' progress based on observations and conversations.
- Coordinated transportation for clients to appointments and community events.
- Maintained clean and well-organized environment for client happiness and safety.
- Followed care plan and directions to administer medications.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Developed and maintained positive relationships with clients and their families.
Paraprofessional
Children's Center of Monmouth County
Neptune City
03.2009 - 05.2018
- Supported educators in classroom management and lesson implementation.
- Collaborated with team members to create a safe learning environment.
- Facilitated communication between children, parents, and staff members.
- Assisted children with daily activities and personal care routines.
- Monitored student progress and reported observations to teachers.
- Organized materials and resources for classroom activities and events.
- Implemented behavior management strategies to promote positive interactions.
- Participated in training sessions to enhance skills in child development techniques.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Assisted teachers with planning and preparing lessons for students.
- Assisted with implementation of students' individualized IEPs.
- Supervised small groups of students during instruction time.
- Ensured that all safety regulations were followed in the classroom environment.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Utilized effective communication strategies when interacting with diverse populations.
- Monitored student attendance records and reported any discrepancies to appropriate personnel.
Education
High School Diploma -
Shore Regional High School
West Long Branch, NJ06-2005
Skills
- Customer service expertise
- Detail-oriented
- Guest complaint resolution
- Strong interpersonal skills
- Point of sale systems
- Patience and empathy
- Cleaning and sanitation
- Guest engagement
- Customer service
- Complaint handling
- Effective multitasking
- Efficient collaboration
- Cleanliness maintenance
- Exceptional communication
- Conflict resolution
- Active listening
- Problem solving
- Health compliance
- Cash handling
- Positive and professional
Certification
- Phlebotomy Technician
- CPR/AED
Timeline
Hostess/Cashier
What's Cookin' Downtown
07.2025 - Current
Administrative Assistant
Fresenius Medical Care Holdings Inc.
12.2023 - 08.2024
Patient Care Technician
Jersey Shore University Medical Center
05.2018 - 12.2023
Direct Support Professional
Direct Hire
04.2009 - 05.2018
Paraprofessional
Children's Center of Monmouth County
03.2009 - 05.2018
High School Diploma -
Shore Regional High School