Mary Clayton
Peoria,AZ
Summary
Driven Customer Service Representative with proven expertise in complaint resolution and CRM, honed at Petsmart and SAFE Management. Leveraged product knowledge and problem-solving abilities to enhance customer satisfaction and streamline service processes. Demonstrated commitment to excellence by developing customer service policies that exceeded industry standards. Excelled in fostering customer relationships and managing escalations, ensuring a high-energy professional environment.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Petsmart
03.2024 - Current
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Attended to customer complaints and processed product return or replacement requests.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
SAFE Management
01.2019 - 03.2024
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor of Arts - Graphic Design
Grand Canyon University
Phoenix, AZ05.2018
Skills
- Complaint resolution
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Product Knowledge
- Sales expertise
- Problem-solving abilities
- Product Sales
- Customer Relationship Management (CRM)
- Customer Service
- Escalation management
- Microsoft PowerPoint
- Key holder experience
Timeline
Customer Service Representative
Petsmart
03.2024 - Current
Customer Service Representative
SAFE Management
01.2019 - 03.2024
Bachelor of Arts - Graphic Design
Grand Canyon University