Mary Kelly
Montross,VA
Summary
Healthcare professional prepared for this role, bringing valuable experience in clinical settings. Known for improving patient care processes and supporting medical staff effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proficient in patient communication and medical procedures.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Lead Medical Assistant
Mary Washington Healthcare
King George, VA
11.2025 - Current
- Oversaw daily operations of medical assistant team to ensure optimal patient care and workflow efficiency.
- Mentored and trained new staff on clinical procedures, enhancing team performance and service quality.
- Implemented process improvements that streamlined patient intake and reduced wait times significantly.
- Collaborated with healthcare providers to coordinate patient scheduling, maximizing clinic capacity and service delivery.
- Developed training materials for staff on electronic health record systems, improving documentation accuracy and compliance.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Certified Medical Assistant
Pulmonary Associates of Fredericksburg
Fredericksburg, VA
07.2023 - 11.2025
- Assisted physicians and nurses in providing patient care, including taking vital signs, collecting specimens, and administering medications
- Managed patient scheduling and ensured timely appointments for efficient workflow
- Maintained accurate medical records by documenting patient information, test results, and treatment plans
- Prepared examination rooms by sterilizing equipment and ensuring availability of necessary supplies
- Educated patients on medication instructions, post-treatment care, and preventive measures to promote overall wellness
- Coordinated referrals to specialists or diagnostic facilities based on physician recommendations
- Ensured compliance with infection control standards through proper handling of biohazardous materials
- Administered vaccinations according to immunization schedules while maintaining accurate records
- Provided support during medical emergencies by assisting with CPR, first aid, or other necessary interventions
Licensed Insurance Agent
GEICO
Fredericksburg, VA
09.2022 - 08.2023
- Upsold products to policyholders and potential new clients.
- Pursued continued professional development through insurance workshops, course and webinars.
- Exceeded company sales goals for new policies.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Researched insurance plans to find good options for clients' needs.
Medical Assistant/Phlebotomist
VCU Health System
Warsaw, VA
07.2017 - 10.2022
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Educated patients about medications, procedures and physician's instructions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Measured vital signs and took medical histories to prepare patients for examination.
Medical Assistant/Secretary
Allergy Partners of Fredericksburg
Fredericksburg, VA
12.2016 - 07.2017
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Entered insurance, demographics and health history into patient database.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Medical Assistant/Medical Receptionist
OrthoVirginia, Inc
Richmond, VA
06.2015 - 06.2016
- Set up appointments for physician visits and procedures using calendar software.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Compiled physical and digital documents, charts and reports.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Straightened up waiting room to maintain neat and organized space.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Medical Assistant
King and Queen Family Practice
St Stephens Church, VA
11.2011 - 06.2015
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
Certified Medical Assistant
Westmoreland Medical Center
Montross, VA
12.2009 - 11.2011
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education
Certification in Medical Assisting - Medical Assisting
Fortis College
Richmond, VA02-2010
General (Diploma) - undefined
Rappahannock High School
Warsaw, VA06-2000
Skills
- Clinical documentation
- HIPAA compliance
- Clinical leadership
- Insurance verification and billing
- Vital signs monitoring
- Patient triage
- Direct patient care
- Specimen labeling
- Insurance claims
- Patient flow management
- Immunization administration
- Medical office management
Certification
- Insurance Producer License September 2022 to Present
- Certified Medical Assistant
- BLS Certification
- Personal Lines License September 2022 to September 2025
Timeline
Lead Medical Assistant
Mary Washington Healthcare
11.2025 - Current
Certified Medical Assistant
Pulmonary Associates of Fredericksburg
07.2023 - 11.2025
Licensed Insurance Agent
GEICO
09.2022 - 08.2023
Medical Assistant/Phlebotomist
VCU Health System
07.2017 - 10.2022
Medical Assistant/Secretary
Allergy Partners of Fredericksburg
12.2016 - 07.2017
Medical Assistant/Medical Receptionist
OrthoVirginia, Inc
06.2015 - 06.2016
Medical Assistant
King and Queen Family Practice
11.2011 - 06.2015
Certified Medical Assistant
Westmoreland Medical Center
12.2009 - 11.2011
General (Diploma) - undefined
Rappahannock High School
Certification in Medical Assisting - Medical Assisting
Fortis College