Mary Connolly
Park Ridge,IL
Summary
Dedicated Administrative Assistant experienced in managing customer communications and scheduling service requests. Delivered efficient operations and enhanced customer satisfaction by coordinating technician appointments and preparing service quotes. Fostered positive environments in educational settings, demonstrating adaptability and strong teamwork capabilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Penco Electric and generators
Chicago, Illinois
09.2025 - Current
- Managed customer calls for electrical and generator service requests.
- Scheduled technician appointments and maintenance visits for generator customers.
- Prepared service quotes for electrical repairs and generator installations.
Pre-Kindergarten Teacher
St. Paul of the Cross School
Park Ridge, IL
11.2018 - Current
- Established supportive, learning-focused classroom environments that enabled children to reach developmental milestones.
- Facilitated learning through play and exploration, promoting engagement and creativity among children.
- Enhanced classroom control by addressing behavioral issues through positive reinforcement techniques, fostering a more conducive learning environment.
Kindergarten Assistant
St. Paul of the Cross School
Park Ridge, IL
08.2017 - 08.2018
- Enhanced learning experience by diversifying class activities with instructional, play, and exploration times.
- Enhanced learning experience by diversifying class activities with instructional, play, and exploration time.
- Assisted students with learning letters, numbers and color recognition.
- Implemented conscious discipline strategies to enhance classroom management.
- Supported kindergarten teachers through effective administrative assistance, enhancing classroom operations.
Retail Support Associate
Tory Burch
Rosemont, IL
02.2015 - 02.2018
- Ensured customer satisfaction by resolving issues promptly and providing expert assistance.
- Sourced and delivered special orders, enhancing customer experience.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Built displays and merchandised products to support sales initiatives.
Education
Elementary Education Degree - Early Childhood
University of Iowa
Iowa City, IASkills
- Customer service
- Appointment scheduling
- Service scheduling
- Quote preparation
- Appointment management
- Scheduling
- Customer intake
- Multitasking
- Conflict resolution
- Proactive communication
- Team leadership
Experience
St. Paul of the Cross School, Volunteer, Park Ridge, IL, 2007-06, Present, Helped plan fundraising and other school events., Recruited supporting volunteers for school events and projects., Coordinated volunteer schedules for full shift coverage., Used active listening skills to communicate clearly in discussions., Provided administrative support and project management., Responded to inquiries from volunteers and school staff.
Timeline
Customer Service Representative
Penco Electric and generators
09.2025 - Current
Pre-Kindergarten Teacher
St. Paul of the Cross School
11.2018 - Current
Kindergarten Assistant
St. Paul of the Cross School
08.2017 - 08.2018
Retail Support Associate
Tory Burch
02.2015 - 02.2018
Elementary Education Degree - Early Childhood
University of Iowa