Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Mary Cooper

Mary Cooper

Monroe,LA

Summary

Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.

Overview

20
20
years of professional experience

Work History

Cashier/Customer Service

Dollar Tree
Monroe, LA
11.2021 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Driver

Uber Eats/Postmates
Monroe, LA
06.2019 - Current
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Verified the contents of inventory loads against shipping papers.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Assisted with loading and unloading freight when necessary.
  • Adhered to company policies and procedures related to safety and security standards.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
  • Delivered goods and services to customers on time and in excellent condition.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Secured merchandise, avoiding damage during transportation.
  • Documented daily mileage, gas and other data.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Achieved consistently high customer scores due to exceptional service.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Drove trucks to and from job sites to deliver supplies.
  • Delivered customer orders and collected payments to keep accounts current.
  • Transported riders to designated stops according to pre-determined schedules.
  • Reviewed work orders to perform freight movement and deliveries.
  • Operated standard warehouse equipment to assist with loading and unloading of deliveries.
  • Verified loads against bill of lading to identify and correct discrepancies.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Checked vehicle after shift for damage.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Transported clients to specified destinations safely and on-time.
  • Coordinated with team members and remained flexible in work scheduling to meet service needs.
  • Logged deliveries, drop-off times and special conditions in [Type] system.
  • Collected payments for goods delivered or unloaded.

Cashier

Dollar Tree
Monroe, LA
02.2018 - 09.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.

Cashier/Sales Associate

Walmart
Norwalk, CA
06.2006 - 01.2007
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

06.2004 - 08.2004
  • Life skills and G.E.D

Education

CDA - Early Child Development, General Studies in Nursing

Northeast Louisiana Childrens Coalition
11.2018

Louisiana Delta Community College
12.2017

Skills

  • Returns Processing
  • ID Verification
  • Customer Service
  • Cash Register Operation
  • Drawer Balancing
  • POS Systems
  • Cash Handling
  • Payment Processing
  • Customer Assistance
  • Product Recommendations
  • Payment Collection
  • Cash Management
  • Guest Inquiries
  • Inventory Control
  • Proficient in [Software]
  • Order Packaging
  • Order Verification
  • Scanner Operations
  • Inventory Management
  • Expense Tracking
  • Loss Prevention
  • Product Knowledge
  • Time Management Skills
  • Sales Expertise
  • Cash Drawer Balancing
  • Ordering and Stocking
  • Liquor Regulations and Compliance
  • Issue Resolution
  • Customer Relations
  • Regulatory Compliance
  • Retail Merchandising
  • Staff Training
  • Liquor Law Compliance
  • Credit and Cash Transactions
  • Money Handling
  • Customer Service Excellence
  • Merchandise Restocking
  • POS System Operations
  • Order Taking
  • Currency Counting
  • Report Preparation
  • Daily Reporting
  • Conflict Resolution
  • Complex Problem-Solving
  • Cleaning and Sanitizing
  • Written and Verbal Communication

Additional Information

  • Willing to relocate: Anywhere

Timeline

Cashier/Customer Service

Dollar Tree
11.2021 - Current

Driver

Uber Eats/Postmates
06.2019 - Current

Cashier

Dollar Tree
02.2018 - 09.2018

Cashier/Sales Associate

Walmart
06.2006 - 01.2007

06.2004 - 08.2004

CDA - Early Child Development, General Studies in Nursing

Northeast Louisiana Childrens Coalition

Louisiana Delta Community College

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Mary Cooper