Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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MARY CRABTREE

Barefoot Bay,FL

Summary

Driven professional with a strong background in healthcare, notably as a Patient Access Representative at Sebastian Regional Medical Center. Excelled in HIPAA compliance and customer service, enhancing patient experiences through empathetic communication and efficient healthcare system navigation. Demonstrated proficiency in Meditech and One Source programs, showcasing a blend of technical expertise and strong empathy.

Overview

7
7
years of professional experience

Work History

Patient Access Representative

Sebastian Regional Medical Center
01.2022 - Current
  • Proficient working with Meditech Program
  • Proficient working with One Source Program
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.

Medical Assistant

Harris MedicalCenter
01.2021 - 06.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic environment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Teaching Assistant

Keiser University
09.2019 - 05.2021
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.

Aprons Cook

Publix Grocery Store
01.2018 - 05.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints.
  • Demonstrated strong multitasking skills without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Associate of Science - Medical Assisting

Keiser University
Melbourne, FL
05.2020

High School Diploma -

Bethel High School
Bethel, CT
06.1981

Skills

  • Customer Service
  • Insurance Verification
  • HIPAA Compliance
  • Patient Registration
  • Punctual and Hardworking
  • Multitasking and Organization
  • Registration and Admissions
  • Phone and Email Etiquette
  • Medical Terminology
  • Healthcare systems navigation
  • Strong empathy
  • EMR

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Patient Access Representative

Sebastian Regional Medical Center
01.2022 - Current

Medical Assistant

Harris MedicalCenter
01.2021 - 06.2022

Teaching Assistant

Keiser University
09.2019 - 05.2021

Aprons Cook

Publix Grocery Store
01.2018 - 05.2019

Associate of Science - Medical Assisting

Keiser University

High School Diploma -

Bethel High School

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MARY CRABTREE