Mary Craig
Gibbstown
Summary
Professional with extensive experience in overseeing large events, ensuring smooth operations, and delivering outstanding guest experiences. Strong focus on team collaboration, adaptable to changing demands, and consistently achieving high standards. Proven skills in event planning, staff coordination, and customer service, paired with proactive approach to problem-solving and positive attitude that fosters team morale.
Overview
9
9
years of professional experience
Work History
Banquet Supervisor
The Legacy Club at Woodcrest
09.2025 - Current
- Supervise a variety of banquet events; follow timelines and specifications from the host, ensuring satisfaction to all guests and professionally handling any issues that may arise, often before they are able to occur.
- Communicate to banquet staff their roles and coordinate with the chef and kitchen staff to make sure everyone is on the same page for the event of the day, to ensure a great execution overall.
- Train new staff with proper service techniques, food safety and sanitation knowledge.
- Implement strategies to increase staff morale and improve teamwork and productivity within the department.
- Supervise food presentation and plating to enhance visual appeal.
- Manage banquet functions for up to 250 person events.
- Supervise the AV equipment during and before events, to ensure a great and seamless experience.
- Assisted in developing floor plans for various banquet event configurations and layouts.
Key Manager
Iron Hill Brewery
09.2022 - 09.2025
- Maintained a smooth, professional and positive shift for all of my staff in a fast paced restaurant with effective communication and teamwork
- Monitored guest satisfaction, addressing concerns promptly to enhance experience
- Collected money, counted registers and safes, split tip distributions, ran sales and labor reports for the day and locked/unlocked the doors.
- Manage shifts from start to end, paying attention to the pace of the restaurant and staff in front of house and back.
- Expediting food with food safety and regulations in mind as well as any special guest needs or allergies.
- Tracked inventory of liquor sales. Creating specialty cocktails to push any liquor I had sitting, to minimize waste and ensure availability of products by ordering inventory of liquor from distributors.
- Beer and food pairing knowledge.
- Assisted with scheduling, interviewing, and other administrative tasks to boost success of the successful store.
- Fostered positive work environment, leading by example and encouraging open communication among team members.
Server
Cinder Bar
09.2018 - 03.2020
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender/Server
Applebee's Neighborhood Grill & Bar
09.2017 - 03.2020
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Implemented upselling techniques, enhancing average check totals while providing tailored recommendations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
Education
High School Diploma -
Paulsboro High School
Paulsboro, NJ06-2017
Skills
- Banquet event management and operations
- Staff supervision
- Guest relations
- Food safety and sanitation
- Banquet setup and table setting
- Cash handling
Timeline
Banquet Supervisor
The Legacy Club at Woodcrest
09.2025 - Current
Key Manager
Iron Hill Brewery
09.2022 - 09.2025
Server
Cinder Bar
09.2018 - 03.2020
Bartender/Server
Applebee's Neighborhood Grill & Bar
09.2017 - 03.2020
High School Diploma -
Paulsboro High School