Mary Crosby
Longmeadow
Summary
Detail‑oriented and organized Community Health Worker and Registered Medical Assistant with comprehensive experience in community health, patient support, care coordination, and wellness education. Skilled in building rapport with diverse populations and providing education to advance health and wellness initiatives. Recognized for strong communication skills, effective problem‑solving, and empathy. Collaborative, adaptable, and consistently able to achieve meaningful and impactful outcomes within dynamic healthcare environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Health Worker
SoNE Healthcare
Windsor, CT
06.2023 - Current
- Able to assess care gaps and coordinate gap closure with patients and healthcare teams.
- Gathered and recorded accurate patient information to enhance quality metrics and reporting accuracy.
- Facilitated collaboration with provider offices to enhance patient care continuity.
- Acquired in-depth knowledge of age-appropriate preventative screenings, including colorectal screenings, mammograms, and cervical cancer screenings.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Assisted the SoNE pharmacy team with medication adherence project to identify possible barriers to medication access and requested change of the days’ supply for a current prescription to support and enhance adherence measures.
Registered Medical Assistant
Pediatric Services of Springfield
East Longmeadow, MA
01.2022 - 06.2023
- Facilitated patient triage for medical providers through telephonic and in-person assessments.
- Assisted in obtaining vital signs. Supported administration of vaccinations. Conducted EKGs and performed phlebotomy procedures.
- Compiled data reports to pinpoint overdue wellness exams and vaccinations for proactive follow-up.
- Facilitated patient education on treatment plans and medications to enhance understanding and adherence.
- Educated patients and families on WIC and SNAP application procedures to ensure effective utilization of social support services.
Patient Care & Administrative Support RMA
All Star Pediatrics
St. Petersburg, FL
06.2018 - 12.2021
- Performed patient intake including vitals, medical history, medication review, and documentation in the EHR.
- Ensured accurate and timely documentation to support continuity of care and quality reporting measures.
- Coordinated referrals, follow‑up appointments, and communication between providers, patients, and external offices.
- Reviewed and confirmed insurance details while submitting prior authorizations.
- Applied knowledge of CPT codes and billing procedures to ensure accurate claims processing.
Education
Medical Assistant - Medical Assisting
Holyoke Community College
Holyoke06-2018
Skills
- Experienced in navigating diverse EMR systems
- Quality measure tracking (age appropriate preventative screens, AWV's, compliant A1c and blood pressures)
- Interdisciplinary collaboration to enhance patient and provider quality outcomes
- Active listening and rapport-building with patients and provider offices
- Use of spreadsheets/reports to monitor progress and performance
Certification
American Medical Technologists
Registered Medical Assistant
Nov 2021 - Present
ID # 2953296
In progress
Certified Community Health Worker MA/CT
Anticipated completion: Feb 2026
Timeline
Community Health Worker
SoNE Healthcare
06.2023 - Current
Registered Medical Assistant
Pediatric Services of Springfield
01.2022 - 06.2023
Patient Care & Administrative Support RMA
All Star Pediatrics
06.2018 - 12.2021
Medical Assistant - Medical Assisting
Holyoke Community College