Mary Cunsolo

• Streamlined daily operations by implementing efficient processes for scheduling, ordering, and merchandise management.
• Analyzed sales reports to identify best-selling items and adjust buying decisions accordingly.
• Resolved customer complaints with professionalism, ensuring a positive shopping experience for all guests.
• Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
• Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Increased business by over 68% in first year by bringing in new VIP clients that made up for over 38% of the sales budget
• Increased the average sale in both units and dollars to the highest it had ever been in the boutique history
• Developed new inventory counting procedures and daily reports to assist in loss prevention
• Creation of exciting merchandise displays to catch attention of store customers
• Improved brand awareness through Marketing, Advertising and Special Events.
• Trained new employees on proper protocols and customer service standards.
• Provided exceptional customer service to customers, increasing customer loyalty and increasing sales

• Hired, trained and evaluated personnel
• Budgeting and created action plans
• Achieved budget targets with optimal expense controls and elimination of unnecessary waste
• Utilized social media and brand marketing in order to achieve sales budgets
• Kept inventories accurate with daily counts and audits to identify and resolve variances
• Protected store from loss or theft by setting and enforcing clear security policies

• Promoted to Miami Retail Director after one year in Salon Director role
• Built successful teams through targeted developement and motivational training
• Developed, organized and implemented new marketing initiatives including advertising and events which resulted in increased brand visibility
• Increased visibility in South American Market while increasing local client base
• Managed, coached and developed two Miami salons including 1 Salon Manager, 2 Operations Managers, 9 Sales Executives, 3 Salon Assistants as well as Security Guards
• Collaborated with Marketing, PR and Merchandise Planning departments to insure the needs of the market were met

Salon Director 4/2015-3/2016

Miami Design District

• Opened largest Harry Winston salon in the country
• Succeeded in building a dynamic team in a struggling Miami Market
• Developed a strategic action plan to increase business through marketing, PR and CRM activities

• Senior Director that exceeded annual budget 13 of 15 years
• Led a seasoned team to "record best" years with lowest turnover
• Led the team to the first "Million dollar" sale in the salon
• Increased sales through targeted, client specific initiatives
• Met or exceeded all KPI requirements and had the highest scores for client rentention in the Unites States
• Hired and developed a team of 10, 3 were promoted to Management roles within the company under my tenure
• Managed an After Sales Service Center including 2 Watchmakers and 1 Administrator which generated $500,000 in revenue for the salon
• Increased revenue in all categories, including High Jewelry which doubled under my supervision, 30% increase in collection, 20% watches and 20% accessories

• Increased local client base by 30% through in store events, local advertising and CRM activities​

• ​Participated in International team building workshops
• Created and implemented a more strategic and targeted method of clienteling than previously existed

Sales Executive  7/1998-01/2001

  Bal Harbour, Fl

• Achieved and exceeded personal sales goals every year

• Top producer who generated over 2.5 Million in sales, 35% of the salon's total sales
• Particpated in numerous trainings and workshops including, team building, sales development and gemstone and watch trainings

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• Senior Manager that opened first Joan and David free standing boutique after the company closed it's 6 leased departments in the Ann Taylor stores
• Led the sales team to an 80% increase, an all time record best for the Miami market
• Increased the Ready to Wear department 30%, an all time high, while maintaining a strong footwear and accessories volume as well
• Mangaed all daily activities including, Operations, Sales and floor moves and Visual Merchandising
• Created Sales goals for the salon as well as individual Sales Executive's goals
• Generated weekly reports insuring that all merchandise requests were met and salon was stocked properly to increase sales
• Managed and assigned specific duties to the team to best meet the needs of the store